Agent - Business Team (Russian Speaker Only)

Dubai Aviation Corporation; Dubai; On-site; AED 52,000 - 78,000; Full time

Job summary

Dubai Aviation Corporation is seeking an attentive VIP Services Associate to deliver premium assistance to business-class travelers at Dubai's airport. You will greet passengers on arrival, help with check-in and lounge access, and ensure a seamless journey from arrival to departure.

The role emphasizes proactive service, clear communication, and coordination with airport teams to anticipate needs, handle special requests, and maintain records while upholding safety protocols.

Qualifications

• Associate Degree (2 years) required.
• Fluent in English.
• Microsoft Office proficiency.
• 0–2 years of experience.

Responsibilities

• Welcomes business-class passengers at the airport and assists with check-in, luggage handling, and special requests.
• Provides personalized services through security checkpoints, immigration, and to lounges / departure gates.
• Offers information on flight schedules, airport facilities, and amenities.
• Meets and assists passengers at all touchpoints and prioritizes their requirements.
• Addresses and escalates issues or concerns promptly.
• Liaises with airport staff and stakeholders to coordinate services.
• Adheres to safety and security protocols at all times.
• Maintains records of passenger interactions and incidents during duty hours.
• Provides support by executing assigned tasks effectively.

Skills

Fluent in English

Education

Associate Degree (2 years)

Tools

Microsoft Office

Job description

MAIN OBJECTIVE OF ROLE

To provide VIP treatment to business-class passengers, ensuring their comfort and satisfaction by anticipating and fulfilling their needs and preferences ensuring a seamless and stress-free experience for Business class passengers from arrival to departure, and enhancing their overall travel experience, and meets and assists Business class passengers at all touch points, ensuring a seamless and stress-free experience for Business class passengers from arrival to departure, transferring and enhancing their overall travel experience.

KEY RESPONSIBILITIES

• Welcomes business-class passengers upon their arrival at the airport and assist them with check-in procedures, luggage handling, and any special requests or requirements.
• Provides personalized services to business-class passengers through security checkpoints, immigration, and to the Business class lounges / departure gates.
• Offers assistance and support to passengers throughout their airport journey, including providing information on flight schedules, airport facilities, and amenities.
• Meets and assists Business class passengers at all touch points and ensures that all their requirements are prioritized.
• Addresses and escalates any issues or concerns raised by passengers promptly.
• Liases with airport staff and other relevant stakeholders to coordinate services and ensures a smooth transition for business-class passengers.
• Adheres to all safety and security protocols and regulations to ensure the well-being and security of passengers at all times.
• Maintains accurate records of passenger interactions, feedback, and any incidents or issues encountered during duty hours.
• Provides support by effectively executing assigned tasks or responsibilities.

QUALIFICATIONS

• Associate Degree (2 years)
• Fluent in English
• Microsoft Office
• Years with qualifications: 0 - 2 years

COMPETENCIES

• Customer Focus
• Teamwork
• Effective Communication
• Personal Accountability & Commitment to achieve
• Resilience & Flexibility (Can do attitude)

ISR REQUIREMENTS

Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.