age groups

Avanta Works; Dibba Al Fujairah; On-site; AED 33,000 - 60,000; Full time

Job summary

Avanta Works in Dibba-El-Fujairah, UAE is hiring a Chat Operator (No English Required) to handle online customer conversations, provide product information, process orders and resolve issues with professionalism.

The ideal candidate has a high school diploma, strong communication in Indian languages, and experience in customer service; basic computer skills with MS Office or G Suite are expected.

Qualifications

• High school diploma or equivalent required; higher education preferred.
• Experience in customer service or related field is preferred.
• Excellent verbal and written communication in the native language of India.

Responsibilities

• Responding to customer inquiries via online chat in a timely manner.
• Assisting customers with product information, orders, returns and related questions.
• Resolving customer complaints professionally and escalating complex issues when needed.
• Maintaining accurate records of customer interactions and staying updated on product information.

Skills

Communication skills

Customer service experience

Calm under pressure

Attention to detail

Education

High school diploma or equivalent

Higher education preferred

Tools

MS Office

G Suite

Job description

Chat operator vacancy in Dibba-El-Fujairah UAE

age groups

Job Title: Chat Operator (No English Required) – Dibba-El-Fujairah, UAE

We are looking for an experienced chat operator to help manage our customer service operations in Dibba-El-Fujairah, UAE. The ideal candidate should have excellent communication and interpersonal skills, as well as a strong customer service ethic. We prefer that applicants are of Indian descent and are open to applicants of all ages.

Responsibilities

• Responding to customer inquiries via our online chat platform in a timely manner
• Assisting customers with product information, orders, returns and other related questions
• Resolving customer complaints in a professional manner
• Escalating complex issues to the appropriate team or supervisor
• Maintaining accurate records of customer interactions
• Staying up-to-date on product information and services offered by the company
• Other duties as assigned.

Qualifications

• High school diploma or equivalent required; higher education preferred
• Previous experience working in customer service or a related field preferred
• Excellent verbal and written communication skills in the native language of India
• Ability to remain calm and professional when dealing with difficult customers
• Strong attention to detail and problem solving skills
• Knowledge of basic computer programs such as MS Office, G Suite etc.

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