Aftersales Workshop Administrator & KPI Reporter

Al-Futtaim; Dubai; On-site; AED 60,000 - 110,000; Full time

Job summary

Al-Futtaim is seeking a highly organized Workshop Administrator in Dubai Investment Park to support daily workshop operations, update job cards, and maintain accurate records. You will coordinate between Service Advisors, Technicians, Parts, and Workshop Management to ensure efficient workflow and KPI reporting.

The role requires 2–3 years in workshop administration or related fields, with experience in SAP/EVHC and strong MS Office skills.

Qualifications

• Diploma or Degree in Business Administration, Automotive Management, or a related field.
• 2–3 years of experience in workshop administration, service operations, automotive coordination, or a similar administrative role.
• Knowledge of automotive workshop processes and vehicle service operations.
• Experience working with workshop management systems such as SAP, EVHC, or similar platforms.
• Strong administrative, reporting, and data management skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Strong attention to detail and ability to maintain accurate records.
• Ability to work under pressure and meet deadlines.
• Self-motivated, proactive, and able to work effectively within multicultural teams.

Responsibilities

• Support the daily administrative operations of the workshop to ensure smooth workflow and operational efficiency.
• Maintain and update workshop documentation, job cards, and system records accurately.
• Monitor job card status and ensure timely updates within SAP, EVHC, or other workshop management systems.
• Track vehicle movement through reception, workshop, quality control, and delivery stages.
• Assist in coordinating activities between Service Advisors, Technicians, Parts Department, and Workshop Management.
• Prepare and distribute daily operational reports, vehicle status reports, technician allocation reports, and KPI dashboards.
• Maintain accurate records of workshop activities, approvals, and service documentation.
• Support workshop management in monitoring workshop utilization, productivity, and operational performance.
• Ensure compliance with Aftersales operational processes and documentation standards.
• Provide administrative support to improve workflow efficiency and customer service delivery.

Skills

Administrative skills

Organizational skills

Communication

Attention to detail

Excel proficiency

Workflow coordination

Data accuracy

Cross-functional teamwork

Problem solving

Microsoft Office

Education

Diploma or Degree in Business Administration or Automotive Management

Tools

SAP

EVHC

Job description

Al-Futtaim is seeking a highly organized Workshop Administrator in Dubai Investment Park to support daily workshop operations, update job cards, and maintain accurate records. You will coordinate between Service Advisors, Technicians, Parts, and Workshop Management to ensure efficient workflow and KPI reporting.

The role requires 2–3 years in workshop administration or related fields, with experience in SAP/EVHC and strong MS Office skills.