Aftersales Manager: Lead Growth & Service Excellence

Robinson & Co (Singapore) Pte Ltd; Al Ain; On-site; AED 279,000 - 334,800; Full time

Job summary

Al-Futtaim Automotive seeks an experienced Aftersales Manager for Toyota Al Ain. In this leadership role, you will drive operational excellence and ensure a seamless customer experience, aligning with Toyota’s global standards. You will lead a high-performing team to achieve targets and foster a customer-first culture.

Ideal candidates should possess over 10 years of experience in automotive dealerships, with at least 5 years in leadership roles in aftersales. A background in Engineering or Business Management is preferred. Join us to make a significant impact in one of the region's most trusted automotive brands.

Qualifications

• 10+ years' experience in automotive dealerships.
• 5+ years in a leadership role within aftersales/service operations.
• Proven track record in driving financial performance.
• Exceptional coaching and leadership capabilities.

Responsibilities

• Lead and inspire a high-performing aftersales team.
• Drive operational excellence to ensure customer satisfaction.
• Oversee branch P&L and implement growth strategies.
• Collaborate with internal stakeholders for business alignment.
• Develop talent for future leadership roles.
• Optimize processes for best-in-class service.

Skills

Leadership experience in automotive aftersales

Commercial mindset with P&L management

Understanding of dealership aftersales processes

Data-driven approach

Stakeholder management

People development

Experience driving change

Proficiency in ERP/tools

Education

Bachelor’s degree in Engineering or Business Management

Job description

Al-Futtaim Automotive seeks an experienced Aftersales Manager for Toyota Al Ain. In this leadership role, you will drive operational excellence and ensure a seamless customer experience, aligning with Toyota’s global standards. You will lead a high-performing team to achieve targets and foster a customer-first culture.

Ideal candidates should possess over 10 years of experience in automotive dealerships, with at least 5 years in leadership roles in aftersales. A background in Engineering or Business Management is preferred. Join us to make a significant impact in one of the region's most trusted automotive brands.