Aftersales Coordinator

• Review updated Excel sheets from accounts for outstanding and bounced payments. Prepare and send payment reminders to clients.

• Receive and validate proof of payment from clients. Upload proofs to Wrike and notify accounts for receipt processing.

• Follow up on overdue payments through emails, calls, and messages, and escalate long-pending payments as per procedure.

• Prepare and send monthly payment progress reports to Manager and the Handover Team.

• Process client requests for SOA and coordinate with accounts to provide the necessary documentation.

• Handle escalations for long-overdue payments, send warning emails, and coordinate agreement cancellations when required.

• Maintain and update internal payment monitoring systems to ensure accuracy and efficiency.

• Assist the Registration Team in preparing SPAs (Sales and Purchase Agreements) for units.

• Provide feedback and improvement suggestions for the payment coordination workflow.

• Help the handover team by sending reminders and assisting clients regarding concerns related to Empower, DEWA, and title deeds through messages, calls, and emails.

Desired Candidate Profile

Bachelor’s degree in business administration, Finance, or a related field.

Skills:

• Excellent communication and negotiation skills.
• Strong organizational and time management abilities.
• Proficiency in Microsoft Excel and Wrike project management software.
• Attention to detail and accuracy in documentation.

Experience:

Minimum 2-3 years in customer service, sales coordination, or accounts-related roles.

Employment Type

Full Time

Company Industry

Department / Functional Area

• Helpdesk
• Customer Service
• Telecalling

Keywords

• Empower
• DEWA
• Customer Satisfaction