Aftermarket Sales Representative

Caterpillar; Dubai; Hybrid; AED 80,000 - 120,000; Full time

Job summary

An established industry player seeks a dynamic Aftermarket Sales Representative to drive growth in the Electric Power sector. This role emphasizes building strong relationships with dealers and customers while focusing on innovative solutions for aftermarket services. You will play a pivotal role in enhancing customer engagement and driving revenue through strategic account management and eCommerce initiatives. Join a collaborative team that values sustainability and innovation, and contribute to building a better world through reliable electric power solutions. This is a unique opportunity for individuals passionate about sales and customer service in a hybrid work environment.

Benefits

Relocation support

Hybrid work model (3 days in office, 2 days from home)

Qualifications

• Strong customer relationships and commitment to customer satisfaction.
• Ability to analyze situations and make informed decisions.

Responsibilities

• Work with dealers to achieve aftermarket growth targets.
• Engage with customers on aftermarket needs and solutions.

Skills

Customer Focus

Decision Making

Effective Communications

Negotiating

Relationship Management

Business Development

Job description

Career Area: Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here; we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

About EPD:

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing backup power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We're committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

EPD has an opening for an Aftermarket Sales Representative (ASR) located in Dubai.

Job Purpose:

The EP Aftermarket Sales Representative, part of the EP Aftermarket Sales team, is responsible for working with dealers and business partners to achieve our regional aftermarket growth goals with our Electric Power Customers. This customer and dealer-facing role will focus on our key growth objectives including key account planning, Customer Value Agreement (CVA) & eCommerce growth, and digital services growth with the overall goal of increasing EP Services revenue for Diesel and Gas Engines.

What you will do:

• Be responsible for the following 3 dealers: Bergerat Monnoyeur France, Belgium & Poland.
• Work with dealers to identify, prioritize, and execute actions to achieve our yearly aftermarket growth targets.
• Regularly meet with customers on aftermarket needs and discuss Cat repair options, aftermarket solutions, and services.
• Work with internal sales support teams to identify and drive regional actions to support services growth.
• Grow CVA coverage and revenue with EP customers through CVA frameworks and Integrated Customer offerings.
• Increase dealer sales of parts and services through eCommerce to reach long-tail customers.
• Create and manage key account plans for large accounts.
• Increase customer and dealer engagement with digital services and solutions to enhance customer value.
• Provide feedback to internal development teams on aftermarket needs to support customers and provide additional services growth.

What you will have:

• Customer Focus: Knowledge of the values and practices that align to customer needs and satisfaction. Ability to leverage that information by creating customized customer solutions.
  Level Experience:
  • Fosters strong customer relationships via delivery on commitments, open communication, and ongoing feedback/improvement.
  • Advises others on creating customer-focused environments in various scenarios.
  • Communicates and models the criticality of customer focus as an organizational strategy.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
  Level Experience:
  • Differentiates assumptions, perspectives, and historical frameworks.
  • Evaluates past decisions for insights to improve decision-making processes.
  • Uses effective decision-making approaches such as consultative, command, or consensus.
• Effective Communications: Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
  Level Experience:
  • Adapts documents and presentations for the intended audience.
  • Communicates well downward, upward, and outward.
  • Employs appropriate methods of persuasion when soliciting agreement.
• Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
  Level Working Knowledge:
  • Works to achieve win-win in negotiations rather than taking a win-lose approach.
  • Uses active listening and probing techniques to surface problems, issues, and interests.
  • Presents own position and listens attentively to the position of others.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
  Level Experience:
  • Communicates to business partners regarding expectations of all parties.
  • Conducts periodic reviews of work effort progress, issues, and successes.
  • Maintains productive long-term relationships with business partners.
• Business Development: Knowledge of business development tools, techniques, and approaches; ability to explore and develop potential areas of business growth for the organization.
  Level Working Knowledge:
  • Assists in developing new geographical areas for the organization's products or services.
  • Implements common business development incentive programs.
  • Explores alternative approaches for new business opportunities.

Additional information:

• This role may travel up to 50% of the time.
• Fluency in English and French (spoken and written) is needed.
• This position will be in Dubai, UAE in a hybrid role (3 days in office, 2 days working from home).
• Relocation support is available for those who are eligible.

Posting Dates:

Caterpillar is an Equal Opportunity Employer (EEO).

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Required Experience: Unclear Seniority