After sales Executive-Manufacturing company

Trilogy Fab; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is seeking an After Sales Executive to enhance customer satisfaction and support. This role involves managing customer inquiries, providing guidance post-delivery, and coordinating with production teams to ensure timely resolutions. The ideal candidate will have a proven track record in after-sales support, strong communication skills, and a problem-solving attitude. Join a dynamic environment where your contributions will help build lasting client relationships and drive repeat business. This is a fantastic opportunity for those passionate about customer service in the manufacturing sector.

Qualifications

• Proven experience in after-sales or customer support, preferably in manufacturing.
• Strong communication and coordination skills are essential.

Responsibilities

• Handle customer inquiries and follow up post-sales.
• Build long-term relationships with clients for repeat business.

Skills

Customer Support

Communication Skills

Problem-Solving

Client Handling

Job description

After sales Executive - Manufacturing Company Trilogy Fab

Responsibilities:

1. Handle customer inquiries and follow up post-sales
2. Provide support and product guidance to clients after delivery
3. Coordinate with production teams for timely resolutions
4. Maintain records of customer interactions and feedback
5. Build long-term relationships with clients for repeat business
6. Handle complaints and escalate unresolved issues to the appropriate team
7. Ensure high levels of customer satisfaction

Desired Candidate Profile:

1. Proven experience in after-sales or customer support (preferably in manufacturing or technical products)
2. Strong communication and coordination skills
3. Problem-solving attitude and client-handling experience