After-sales Coordinator

Alba Corporation; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

Ein führendes Unternehmen im Bereich Gebrauchtwagen sucht einen engagierten After-sales-Koordinator, der die Kundenbetreuung und Unterstützung im After-sales-Bereich leitet. Diese Rolle erfordert hervorragende Kommunikationsfähigkeiten und eine proaktive Herangehensweise an den Kundenservice. In einem unterstützenden Arbeitsumfeld haben Sie die Möglichkeit, Ihre Fähigkeiten in der Organisation und Problemlösung einzusetzen. Wenn Sie eine Leidenschaft für den Automobilsektor haben und in einem dynamischen Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Visa-Sponsoring

Grundlegende Krankenversicherung

30 Tage bezahlter Jahresurlaub

Qualifications

• Erfahrung in der After-sales-Koordination in der Automobilbranche.
• Starke Fähigkeiten im Kundenservice und in der Problemlösung.

Responsibilities

• Koordination der After-sales-Unterstützung für Kunden.
• Verwaltung von Kundenanfragen zu Garantien und Wartungsdiensten.

Skills

Kundenservice

CRM-Systeme

Organisation

Kommunikationsfähigkeiten

Job description

As the UAE’s leading used car showroom, we are recognized for our commitment to quality and customer satisfaction. With our ongoing expansion, we are looking for a dedicated After-salesCoordinator to join our team. This role is ideal for individuals who excel in customer service and have a strong background in automotive aftersales support.

Key Responsibilities

• Coordinate aftersales support for customers, ensuring their needs are addressed promptly and professionally.

• Manage customer inquiries related to warranties, repairs, and maintenance services.

• Schedule service appointments and follow up with customers to ensure satisfaction.

• Maintain accurate records of customer interactions and aftersales services using our internal software.

• Collaborate with the service team to ensure timely completion of customer requests.

• Resolve customer complaints or escalate them to management as needed.
  

Candidate Requirements

Previous experience in After-salescoordination within the automotive industry.
Strong customer service skills, with the ability to handle challenging situations calmly and professionally.
Excellent communication skills, both written and verbal.
Proficiency in using computers and experience with CRM systems.
Strong organizational skills, with the ability to manage multiple tasks effectively.
A proactive and solution-oriented approach to customer service.

What We Offer

• Competitive Salary: 6,000 plus commissions

• Visa sponsorship & basic medical insurance

• 30 days of paid annual leave

• A supportive work environment that values proactive customer service and problem-solving.
  
  

Hiring Process

The selection process includes an initial interview followed by a customer service assessment.

If you’re looking to join a reputable company with a strong presence in the UAE’s used car market, we’d love to hear from you!

Apply today and become part of our growing team.