Aesthetic Consultant

HYF Medical Center; Dubai; On-site; AED 10,000 - 20,000; Full time

Job summary

HYF Medical Center in Dubai, UAE, invites an experienced Aesthetic Consultant to join our department of Aesthetic Medicine / Patient Services. You will deliver professional consultations to local, international, and VIP patients, explain options, and coordinate with physicians to tailor treatment plans.

Excellent English is mandatory; Chinese, Arabic, or Russian are a plus. We emphasize discretion, high-quality patient experiences, and a strong focus on patient conversion and long-term

Qualifications

• Minimum 2–3 years of experience in aesthetic consultation.
• Bachelor's Degree or equivalent qualification preferred.
• Experience with high-value aesthetic treatments and treatment packages advantageous.
• Excellent English communication; Chinese, Arabic or Russian a plus.

Responsibilities

• Conduct face-to-face and online consultations regarding aesthetic treatments.
• Explain treatment options, risks, recovery periods, and aftercare within the role scope.
• Coordinate patient consultations with Dermatologists, Aesthetic Physicians, Plastic Surgeons and other medical staff.
• Convert inquiries into appropriate treatment plans and achieve sales targets.
• Provide VIP and international patient services with discretion and premium experience.

Skills

Aesthetic consultation

Sales & negotiation

VIP customer service

Education

Bachelor's Degree or equivalent

Healthcare/Business/Marketing/Beauty/Aesthetics background

Tools

CRM / Patient Management Systems

Job description

Aesthetic Consultant

HYF Medical Center – Dubai, UAE

Vacancies: 1 Positions

Department: Aesthetic Medicine / Patient Services

Location: Jumeirah 1, Dubai, UAE

Employment Type: Full-time

Salary: AED10,000-AED20,000

We are looking for a professional, experienced, and results-oriented Aesthetic Consultant to join our team and provide high-quality consultation and personalized aesthetic solutions to our local, international, and VIP patients.

Key Responsibilities

1. Aesthetic Consultation

• Welcome and professionally receive patients and clients.
• Conduct face-to-face and online consultations regarding aesthetic treatments and procedures.
• Understand patients' aesthetic concerns, expectations, medical history, and treatment goals.
• Provide professional information about available aesthetic treatments and procedures.
• Explain treatment options, expected outcomes, treatment plans, risks, recovery periods, and aftercare requirements within the scope of the role.
• Recommend appropriate treatment plans in coordination with qualified physicians.
• Coordinate patient consultations with Dermatologists, Aesthetic Physicians, Plastic Surgeons, and other medical specialists.

2. Patient Conversion & Sales

• Convert patient inquiries and consultations into appropriate treatment plans.
• Introduce and explain aesthetic treatment packages and personalized treatment programs.
• Prepare treatment quotations and communicate pricing clearly and professionally.
• Follow up with prospective patients through phone, WhatsApp, email, and other communication channels.
• Maintain regular follow-up with existing patients and encourage appropriate follow-up appointments.
• Achieve individual and departmental sales and conversion targets.
• Develop long-term relationships with patients and increase patient retention and repeat visits.

3. VIP & International Patient Services

• Provide personalized consultation and service to VIP, high-profile, and international patients.
• Maintain a high standard of professionalism, confidentiality, and discretion.
• Coordinate appointments, consultations, treatments, and follow-ups for international patients.
• Provide a seamless and premium patient experience from initial inquiry through post-treatment follow-up.
• Build strong and long-term relationships with high-value patients.

4. Treatment Coordination

• Coordinate treatment schedules between patients, doctors, nurses, and the operations team.
• Ensure patients are properly informed and prepared before treatments and procedures.
• Coordinate pre-treatment and post-treatment follow-up.
• Maintain accurate patient consultation records and follow-up information.
• Work closely with the medical team to ensure that treatment recommendations are medically appropriate and properly communicated.

5. Customer Service & Patient Experience

• Deliver a high-quality and personalized patient experience.
• Handle patient questions, concerns, and complaints professionally.
• Maintain strong communication with patients throughout their treatment journey.
• Monitor patient satisfaction and identify opportunities to improve the patient experience.
• Ensure all patient information is handled with strict confidentiality.

6. Business Development & Marketing Support

• Support the development of new aesthetic patients and referral opportunities.
• Build relationships with existing and potential clients.
• Support marketing campaigns, events, promotions, and aesthetic consultation activities.
• Work closely with the Marketing and Business Development teams to generate new patient leads.
• Maintain and develop a strong patient database and CRM records.
• Identify opportunities for patient retention, cross-selling, and treatment plan expansion within appropriate medical and ethical guidelines.

Qualifications

Education

Bachelor's Degree or equivalent qualification – Preferred.

Qualifications in Healthcare, Business, Marketing, Beauty, Aesthetics, or a related field are an advantage.

Experience

Minimum 2–3 years of experience in aesthetic consultation, medical aesthetics, aesthetic clinics, dermatology clinics, cosmetic clinics, or healthcare sales – Preferred.

Previous experience as an Aesthetic Consultant, Medical Aesthetic Consultant, Treatment Coordinator, Patient Coordinator, or Aesthetic Sales Consultant is highly preferred.

Experience with high-value aesthetic treatments and treatment packages is an advantage.

Experience working with Dermatologists, Aesthetic Physicians, Plastic Surgeons, or other medical professionals is highly desirable.

Experience serving VIP and international patients is an advantage.

Proven track record in patient conversion and sales is highly preferred.

Knowledge & Professional Skills

Good knowledge of:

• Medical Aesthetic Treatments
• Dermatology & Skin Treatments
• Facial Aesthetic Procedures
• Body Contouring Treatments
• Laser Treatments
• Injectables and Skin Boosters
• PRP and Regenerative Aesthetic Treatments
• Anti-Aging & Longevity Programs
• Treatment Packages & Patient Programs
• Patient Consultation & Follow-up
• CRM / Patient Management Systems
• Sales & Patient Conversion
• VIP Patient Service

Important: The candidate must understand the boundaries between patient consultation and medical diagnosis/treatment. Medical diagnosis and clinical treatment recommendations must be performed by appropriately licensed physicians.

Language Requirements

Excellent English communication skills – Mandatory

Chinese language skills – Highly Preferred

Arabic or Russian language skills are an advantage.

Personal Attributes

Professional, confident, well-presented, and approachable.

Excellent communication and interpersonal skills.

Strong sales and negotiation skills.

Strong customer service and patient relationship skills.

Patient-focused with a professional service mindset.

Strong emotional intelligence and listening skills.

Results-oriented and target-driven.

Highly organized with strong attention to detail.

Able to work effectively in a multicultural environment.

Comfortable working with VIP and international patients.

Professional, ethical, and discreet when dealing with sensitive patient information.

Positive attitude, proactive approach, and strong teamwork.

Passionate about medical aesthetics, premium healthcare, and patient experience.