Admissions Relations Assistant

Cognita; United Arab Emirates; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in education is seeking a dynamic Admissions Relations Assistant to enhance the experience of prospective families. This role is vital for maintaining high conversion rates and ensuring a seamless admissions journey. You will engage with parents, manage CRM data, and support targeted campaigns, all while contributing to a culture of customer service excellence. If you have a passion for education and exceptional communication skills, this is the perfect opportunity to make a meaningful impact in the lives of families.

Qualifications

• Experience in a customer experience role with a track record in achieving sales targets.
• Proficiency in CRM systems and data analysis.

Responsibilities

• Support Admissions Executive with pipeline management and CRM data integrity.
• Act as the first point of contact for prospective parents, ensuring personalized interactions.
• Contribute to customer service excellence within the admissions team.

Skills

Exceptional communication skills

Interpersonal skills

CRM systems proficiency

Data analysis

Education

Bachelor of Business Administration (Management)

Job description

Bachelor of Business Administration (Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

We are looking for Superstars! The Admissions Relations Assistant consistently strives to meet and exceed parent expectations, thereby maximizing overall conversion rates. This position is crucial for driving growth, maintaining a seamless, supportive journey for prospective families, and upholding Cognita's reputation for delivering an outstanding parent & student experience.

Key Accountabilities

1. Pipeline and CRM Management: Support the Admissions Executive with all pipelines, ensuring all leads, enquiries, and applications are managed effectively. Maintain CRM data integrity and implement Cognita Middle East’s Customer Experience SLAs, delivering exceptional service to our parents and schools.
2. High-Quality Customer Engagement: Act as the first point of contact for prospective parents, ensuring all interactions are personalized, professional, and aligned with Cognita's RES standards. Conduct detailed follow-up calls, emails, and virtual meetings to nurture leads and provide families with tailored information based on their specific needs and preferences. Deliver compelling and empathetic parent conversations that showcase the value proposition of Cognita schools. Support targeted campaigns including open days, virtual tours, and events.
3. Continuous Improvement: Ensure a seamless, efficient, and enjoyable experience for prospective parents throughout the admissions journey. Actively contribute to the development of customer service excellence within the central admissions team. Participate in ongoing training and professional development to enhance skills.

Person Specification

• Experience: Experience in a customer experience role, with a demonstrated track record in achieving sales targets and enhancing customer service.
• Skills: Exceptional communication and interpersonal skills. Proficiency in CRM systems and data analysis.

Working Conditions

• Hours: 8 am – 5 pm or as required, including occasional weekends for events and peak times.
• Travel: Occasional travel between schools and regional offices as needed.

Company Industry

• Education
• Training
• Teaching

Department / Functional Area

• Administration

Keywords

• Admissions Relations Assistant

Disclaimer: Naukrigulf.com is only a platform to connect jobseekers and employers. Applicants are advised to verify the legitimacy of prospective employers independently. We do NOT endorse requests for money payments and advise against sharing personal or bank details. For security information, visit our Security Advice page. If you suspect fraud or malpractice, email us at [e-mail].