Admissions Relations Assistant

Cognita Schools; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player in education is seeking a dynamic Admissions Relations Assistant to join their vibrant team. This role is pivotal in nurturing relationships with prospective families and ensuring an exceptional admissions journey. If you're passionate about education and customer service, this is your chance to make a real impact. Join a forward-thinking organization that values innovation and personal growth, and help shape the future of learning for students across the globe. Apply now and embark on a rewarding journey with us!

Qualifications

• Experience in a customer experience role with a track record in sales.
• Exceptional communication and interpersonal skills required.

Responsibilities

• Manage leads, enquiries, and applications effectively.
• Engage with prospective parents through calls and emails.

Skills

Customer Experience

Sales Targets Achievement

Communication Skills

Interpersonal Skills

CRM Proficiency

Data Analysis

Tools

CRM Systems

Job description

Are You Ready to Elevate Your Career to New Heights in the Education Sector? Join the High-Performing Cognita Admissions Team!

We’re Looking for Superstars!

Are you ready to be part of a team that values sharp minds, quick wits, and a can-do attitude? Do you excel in a fast-paced, exhilarating environment where every call could lead to the next big breakthrough If yes, we want you!

Be More Than Just a Salesperson; Be a Game Changer.

Join the Cognita Admissions Team, where every day is an opportunity to make a significant impact. We’re waiting for those who aren’t just looking for a job, but a journey—one filled with excitement, growth, and achievements.

Think You Have What It Takes? Apply Now and Show Us.

Your next great challenge is just an application away. Dive into the exciting world of Cognita Admissions, where we turn the ordinary into the extraordinary.

Unmatched Career Opportunities: With us, you’re not just another employee; you’re a vital part of a leading force in the education industry. We’re leaders, innovators, and trailblazers committed to shaping the future of learning.

Why Join Us?

Dynamic Work Culture: Say goodbye to the mundane desk job! Our team is vibrant, bursting with energy, and fuelled by the Cognita mindsets—aim high, think wide, passionate, and compassionate. We’re here to challenge the status quo and redefine educational sales.

About Us

Cognita is a global leader in independent education. Founded in 2004, we are a growing community of 100+ schools in 16 countries - in Europe, North America, Latin America, Asia and the Middle East - serving more than 85,000 students. Each of our schools are proudly unique, however our collective purpose is to create an environment where everyone can, ‘Thrive in a rapidly evolving world’.

At Cognita, we know every student is unique. We nurture their distinct personalities and strengths. We support them academically, socially, and emotionally, wherever they are in the world, wherever they’re starting from. We protect what’s special about them, while offering them rich knowledge, opportunities, and best practices. And they get to be part of something bigger; ensuring they get an education that’s, quite literally, world class.

Purpose

As an integral part of our Regional Marketing & Admissions Team, the Admissions Relations Assistant embodies our commitment to providing exceptional customer service, nurturing prospective and current family relationships, and maintaining the highest standards within the Cognita family of schools. This role is pivotal in guiding families from initial enquiry through to enrolment, ensuring each interaction reflects our ethos of excellence, care, and responsiveness.

The Admissions Relations Assistant consistently strives to meet and exceed parent expectations, thereby maximising overall conversion rates. This position is crucial for driving growth, maintaining a seamless, supportive journey for prospective families, and upholding Cognita’s reputation for delivering an outstanding parent & student experience.

Key Accountabilities

Pipeline and CRM Management

• Support the Admissions Executive with all pipelines, ensuring all leads, enquiries and applications are managed effectively.
• Maintain CRM data integrity and implement Cognita Middle East’s Customer Experience SLAs, delivering exception service to our parents and our schools.

High-Quality Customer Engagement

• Act as the first point of contact for prospective parents, ensuring all interactions are personalised, professional, and aligned with Cognita's RES standards.
• Conduct detailed follow-up calls, emails, and virtual meetings to nurture leads and provide families with tailored information based on their specific needs and preferences.
• Deliver compelling and empathetic parent conversations that showcase the value proposition of Cognita schools.
• Support targeted campaigns to including open days, virtual tours, and events.

Continuous Improvement

• Ensure a seamless, efficient, and enjoyable experience for prospective parents throughout the admissions journey.
• Actively contribute to the development of customer service excellence within the central admissions team.
• Participate in ongoing training and professional development opportunities to enhance skills.

Person Specification

Experience: Experience in a customer experience role, with a demonstrated track record in achieving sales targets and enhancing customer service.

Skills: Exceptional communication and interpersonal skills. Proficiency in CRM systems and data analysis.

Working Conditions

Hours: 8am – 5pm or as required, including occasional weekends for events and peak times.

Travel: Occasional travel between schools and to regional offices as needed.

Salary up to 7,000 AED per month plus performance-related bonus, and potential for professional development and progression.

Please submit your resume, a detailed cover letter outlining your suitability for the role based on the specifications above, and any relevant certificates. Review of applications will begin immediately and continue until the position is filled.

Cognita Schools are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Pre-employment checks and ongoing training in safeguarding are a fundamental part of our recruitment process.