Admissions and Parent Experience Executive - Immediate start

Repton Dubai is seeking to appoint an Admissions and Parent Experience Executive for an immediate start.

Our ideal candidate will be capable of organising and managing multiple work streams whilst delivering on sales objectives. You will have experience of using data to analyse trends, developing processes and policies where needed, and have expert customer service and service delivery skills.

About Cognita:

Cognita is a global leader in independent education. Founded in 2004, we are a growing community of 100+ schools in 16 countries - in Europe, North America, Latin America, Asia and the Middle East - serving more than 85,000 students. Each of our schools is proudly unique; however, our collective purpose is to create an environment where everyone can, ‘Thrive in a rapidly evolving world’.

About Repton School Dubai:

Repton Dubai was founded in 2007 and is a ‘world class’ international school in the heart of Dubai. One of the few genuinely international schools in the Gulf Region, Repton Dubai combines the reputation and academic rigour of the UK curriculum, from infants and junior school up to IGCSE level in Year 11 and then embraces the challenges and opportunities of the International Diploma or IB in the Sixth Form, whilst also offering A levels.

Set in a stunning campus in Nad Al Sheba, and almost uniquely in Dubai, also offering a dynamic boarding experience, Repton pupils from ages 3-18 benefit from facilities, resources and a classroom and sporting experience that is the envy of their peers.

The department is proud of the outstanding results achieved in recent years for both IGCSE and IB. The successful candidate will join a hard-working, driven and experienced team of dedicated teachers, all working in collaboration to make our subject highly engaging and our young people experts. At Repton, we have state-of-the-art facilities, and we have embraced technological advances to allow students and teachers to be creative and successful in the modern world; this is a great opportunity to join a highly effective team.

Our mission is ‘the rigorous pursuit of excellence, inside and outside the classroom, combined with a passionate concern for the wellbeing of each individual.

Key Responsibilities:

Customer Experience Champion:

1. Serve as the first point of contact for new and existing parents, providing exemplary customer service, and ensuring that all feedback is managed with care and professionalism.
2. Manage and qualify leads, and handle phone enquiries with attentiveness and detail.
3. Manage the logistics of school tours, open days and assessments, ensuring confirmations are sent, followed up, and all participants have a memorable experience that showcases the school’s ethos.

Admissions Process Management:

1. Effectively present school enrolment reports in all key areas of Admissions: Enrolments, Leavers, Assessments, and Tours; weekly to the School Leadership Team and Head Office.
2. Ensure accurate tracking and management of prospective and current student data in CRM and school management systems.
3. Facilitate the collection of necessary documentation from parents, ensuring accuracy and timeliness in our systems. Maintain CRM data integrity and sanity to support informed decision-making.

Enrolment and Onboarding:

1. Facilitate the enrolment process, from accepting offers to collecting documentation and ensuring compliance, making every family's transition into our community as smooth as possible.
2. Coordinate onboarding for new students, ensuring all introductory communication is timely, informative, and up to date. Action emails for future enrolled families, keeping them informed and excited about joining the school community.
3. Uphold the highest standards of communication and operational efficiency in all interactions with families, from initial inquiry to ongoing engagement.

General Responsibilities:

1. Embody and model the school's values in all communications and interactions, fostering an environment of kindness, fairness, and ethical conduct.
2. Adhere to and actively support safeguarding policies and practices, demonstrating a steadfast commitment to the safety and well-being of our students.
3. Respectfully maintain professional confidentiality and follow all school policies and guidelines.
4. Pursue professional development opportunities and contribute to the overall positive atmosphere of the school community.

Qualifications and Experience:

• Experience in customer service, preferably in an educational setting, with a track record of excellence in parent relations and community engagement.
• Excellent communication skills, both verbal and written, with the ability to engage with a diverse parent population.
• Strong organisational skills, with an aptitude for managing multiple projects and priorities effectively.
• A proactive approach to problem-solving and a commitment to personal and professional growth.

Qualifications:

1. Bachelor’s Degree in Business or a related field.
2. Minimum 3 years of experience in admissions, customer service, or a related field, with a track record of success in a target-driven environment.

Successful candidates will have:

• Strong leadership, communication, and interpersonal skills.
• Proficiency in data management, analysis, and Microsoft Office.
• Knowledge of marketing principles and experience working cross-functionally.
• Ability to work in a fast-paced environment and meet demanding activity targets.
• Excellent customer service skills and attention to detail.
• Proficiency in English is essential.

How to Apply:

If you are passionate about education, possess strong leadership skills, and thrive in a fast-paced and dynamic environment, we would love to hear from you!

To support your application, please include your current, up-to-date CV.

The school reserves the right to interview and appoint strong candidates before the official closing date, and therefore we would encourage candidates to apply early in the process.

Cognita and the Repton Family of Schools are committed to safeguarding the welfare of children and young people and expect the same from its employees. All new staff will be subject to detailed and enhanced pre-employment clearance, including identity checks, criminal background checks for all countries lived in, qualification checks, employment checks to include an exploration of any gaps in employment, and satisfactory reference checks for all employment in the last 5 years.