Admission Counselor

JD Admissions Counselor (Sales Higher Education) Department: Sales and Business Development

Position Overview:

Your role will start with contacting potential learners to set up virtual meetings, counsel the learners and sell / convert to admissions. You will contact warm leads for programs via phone and email / consult potential students on how our programs can help them achieve their career goals. Outcome measured will be the number of lead conversions / admissions generated.

Operational skills / Role expectations: Lead Generation, Nurturing and Conversion:

o Cold calls, direct emailing, and perform other lead generation activities.

o Build and manage pipeline of leads that have inquired about our programs.

o Provide in-depth and customized information on courses / programmes to prospective students via phone and email.

o Strong phone presence / Comfortable making 120+ dials and/or emails a day to connect with warm leads and to generate further leads.

o Work with the prospective learners though the enrolment process by following up and building urgency. o Ability to build a referral funnel from the existing students.

o Close sales, generate conversions to achieve weekly, monthly and quarterly quotas.

Reporting and Feedback:

o Adhere to the inside sales process, data management processes and workflow.

o Record, track and report sales activities on timely basis using the CRM tool.

o Initiate and implement plans to increase sales in coordination with reporting manager.

o Periodic reports to the reporting manager w.r.t activities done

o Provide feedback to leadership on call quality, observed trends, and insights from student conversations o Display efficiency in gathering market and customer info, to enable product feedback and improve product positioning.

Other Skills mandatory for the role:

Thorough understanding of the sales process and should have proven track record.

Candidate to be self-motivated and entrepreneurial with a passion to drive and build sales from a modest starting point.

MS Office Skills

Excellent inter-personal, communication (both verbal and written) and listening skills

Good cross-cultural awareness to be able to effectively communicate with customers from various geographies.

Experience using a CRM

Demonstrated ability to manage and prioritize a large pipeline with difference stages in the enrolment process that require follow up.

Ability to hit metrics, targets without being micromanaged.

Education: Graduate / Post graduate from any institute, MBA can be an added advantage.

Experience: 3-6 years of experience in Sales function, preferably selling Higher Education courses (Inbound Sales, One-on-one selling, Lead generation and conversion roles)