Administrator - Front Office - Jumeirah Beach Hotel

Jumeirah; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury hospitality brand is seeking a Front Office Administrator for their prestigious hotel in Dubai. The role involves championing customer service, managing records, and ensuring high standards of hotel policies. Ideal candidates will have 2-3 years of experience in a 5-star environment and possess strong communication skills. Competitive tax-free salary and generous benefits are offered, making this an attractive opportunity for high performers.

Benefits

Competitive tax-free salary

Generous F&B benefits

Comprehensive health and dental coverage

Reduced hotel rates globally

Flights home

Life insurance

Incentive programs

Qualifications

• Minimum 2-3 years of experience in an international 5-star hotel property.
• Experience across all areas of Front Office.
• Effective communication skills with guests and managers.

Responsibilities

• Champion communications and customer service within the Front Office Department.
• Manage databases and records to support departmental operations.
• Coordinate with customers and management to resolve issues.

Skills

Communication

Interpersonal Skills

Customer Service

Tools

Microsoft Office

Job description

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe, and Asia. Since 1999, Jumeirah has been renowned worldwide for its distinguished beachfront resorts, city hotels, and luxury residences, including iconic properties like Jumeirah Burj Al Arab and Jumeirah Olhahali Island.

Jumeirah Beach Hotel, Dubai’s premier lifestyle and family-friendly destination, is located on Jumeirah Beach Road, just 15 km from the city center and 25 km from Dubai International Airport. It features 599 sea-facing rooms and suites, 19 private villas, and extensive leisure facilities including Talise Spa, J Club fitness center, Sinbad’s Kids Club, and various dining options such as Bastion, recognized in the Gault&Millau UAE Guide 2022.

About the Job:

An opportunity has arisen for a Front Office Administrator at Jumeirah Beach Hotel. The main duties and responsibilities include:

1. Championing communications, customer service, administration, and responsiveness within the Front Office Department.
2. Managing databases and records, supporting departmental operations.
3. Coordinating with customers, management, suppliers, and other departments to resolve issues.
4. Maintaining high standards of hotel policies related to fire, health, safety, hygiene, and sanitation.
5. Coordinating room allocations with the front office.
6. Reporting to Engineering work orders and following up on completion.
7. Following up on HotSOS reports with relevant departments.
8. Coordinating with the Team Leader regarding check-outs, Q rooms, and out-of-service or out-of-order rooms.

About You:

The ideal candidate will have:

• Minimum 2-3 years of experience in an international 5-star hotel property.
• Experience in training.
• Experience across all areas of Front Office.
• Effective communication skills with guests and managers, strong interpersonal skills, and a positive attitude.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).

About the Benefits:

We offer a competitive tax-free salary paid in AED, along with generous F&B benefits, reduced hotel rates globally, comprehensive health and dental coverage, flights home, life insurance, incentive programs, and other employee benefits, making this role attractive for high performers and those seeking a career with one of the most luxurious brands in hospitality.