Administrator, dnata Airport Operations (Emiratisation)

dnata; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

dnata seeks an Administrator (Emiratisation) to join the Business Support team in Dubai. You will handle day-to-day admin tasks, maintain systems and databases, and support internal stakeholders with accurate data and timely reporting. A year of administration experience and strong Microsoft Office skills are preferred.

You will also coordinate events, prepare inductions, and contribute to process improvements while ensuring compliance with departmental standards.

Qualifications

• 12 years of schooling or equivalent.
• Minimum 1 year of administration experience.
• Proficient in Microsoft Office and data management.

Responsibilities

• Ensure all administrative activities comply with procedures, policies and quality standards.
• Coordinate materials, requests, correspondence, equipment and events.
• Maintain databases and internal systems with accurate data entry.
• Record data, produce reports, and archive information.
• Manage customer and employee requests; liaise with departments.
• Process transactions, including auditing and reconciling expenses.
• Maintain supplies and facilities usage.
• Conduct inductions and training for new joiners (Grades 1–4).
• Prepare onboarding materials and resources.
• Support team operations by assigning tasks and analyzing processes for improvements.

Skills

Office administration

Interpersonal skills

Attention to detail

Office management

Data analysis

Microsoft Office

Education

12 years of schooling

Job description

Job Purpose

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.

Job Purpose

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.

As an Administrator (Emiratisation), you will be part of the Business Support team at dnata, providing comprehensive administrative support to ensure the smooth day-to-day operation of the department. You will be responsible for coordinating departmental activities, maintaining and updating administrative databases and systems, and supporting routine interactions with internal stakeholders across the business. The role also requires confident and frequent use of computer systems and applications at an advanced level.

In This Role, You Will

• Ensure all administrative activities comply with departmental procedures, policies and quality standards.
• Coordinate administrative materials, requests, correspondence, equipment and other requirements for departmental activities and corporate events.
• Maintain and update relevant databases and internal systems, ensuring accurate and timely data entry.
• Record transactional data, produce reports, and collate, analyse, archive and retrieve information as required.
• Manage customer and employee requests and queries promptly, liaising with relevant departments to obtain and share information where necessary.
• Process administrative transactions accurately, including auditing, checking and reconciling corporate expenses, charges and related documentation.
• Maintain, issue and track departmental supplies, equipment, fixtures and facilities utilisation, where applicable.
• Conduct briefings, inductions and training for new joiners across Grades 1–4, as required.
• Prepare and maintain induction and training materials, resources and equipment to support effective onboarding.
• Support team operations by allocating tasks, communicating new procedures and processes, and identifying opportunities for improvement through statistical and productivity analysis.

Qualification

• 12 years of schooling or equivalent
• A minimum of 1 year of administration experience

You’ll Have An Edge If You

• Have previous experience in an office administration, administrative support or similar role.
• Communicate confidently and effectively, with strong interpersonal skills.
• Are highly organised with excellent attention to detail.
• Have a good understanding of office management procedures and administrative practices.
• Are proficient in Microsoft Office and other office management systems.
• Are confident in managing, maintaining and analysing data.

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop in their careers. So if you’re looking for a challenging and rewarding opportunity.

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers