Administrative Officer – Standard Operating Procedure (SOP)-Fixed Contract Duration | Office of[...]

SupportFinity™; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

The American University of Sharjah is seeking an Administrative Officer SOP to document operating procedures for the Enrollment Management Office. This entry-level role requires a bachelor's degree and 3+ years of experience, focusing on compliance, process documentation, and collaboration with staff. Join AUS to play a crucial role in improving administrative processes while enjoying a supportive work environment.

Qualifications

• Minimum of 3 years of experience in a similar capacity.
• Knowledge of accreditation and compliance standards in higher education.
• Proficient in Microsoft Office Suite and technical writing.

Responsibilities

• Document a comprehensive SOP manual aligning with institutional goals.
• Create process flowcharts, presentations, and documentation for SOP implementation.
• Consult with staff to refine and enhance Enrollment Services processes.

Skills

Technical writing

Analytical skills

Organizational skills

Communication skills

Education

Bachelor’s degree in public administration or related field

Tools

Microsoft Office Suite

Flowchart software (e.g., Lucidchart, Visio)

Job description

Job Description

The Administrative Officer SOP will be responsible for documenting a comprehensive standard operating procedure for the Office of Enrollment Management. This role involves collaborating with various stakeholders to document current processes and policies. The ideal candidate will have a strong background in process and policy documentation.

Job Responsibilities

• Explore existing processes, policies, and procedures within the Enrollment Services units.
• Document a comprehensive SOP manual that aligns with institutional goals and regulatory compliance.
• Consult with enrollment staff and administrative units to gather input and demonstrate the correlation across functions.
• Create process flowcharts, presentations, checklists, guides, manuals, contracts, and guidelines to support SOP implementation.
• Document quality control measures and performance metrics for enrollment operations.
• Document and archive the updates, allowing the concerned enrollment staff to efficiently review and update the deliverables as needed to reflect changes in policy, technology, or regulations.
• Highlight in the SOP the values of efficiency, transparency, quality control, and applicant experience.
  
  

Qualifications And Skills Required

• Bachelor’s degree in public administration, Business Administration, Educational Administration, or a related field.
• Minimum of 3 years of experience in a similar capacity.
• Knowledge of accreditation and compliance standards in higher education is an advantage.
• Proven experience in process development and documentation.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Technical writing skills.
• Excellent written and verbal communication skills.
• The following Certifications & Professional Training are an advantage:
• Lean Six Sigma (Green Belt or Yellow Belt)
• Project Management Professional (PMP)
• Records and Information Management Certification (CRM)
• Strong analytical, organizational, and project coordination skills.
• Ability to work collaboratively with cross-functional teams and communicate effectively.
• Proficiency in Microsoft Office Suite and experience with flowchart or process-mapping software (e.g., Lucidchart, Visio).
• UAE experience is an advantage.
  
  

How To Apply

• Interested applicants should fill out the form.
• AUS alumni are encouraged to apply. Applicants who do not meet the specified requirements will not be shortlisted. Only shortlisted candidates will be contacted.
• AUS is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, gender, religion, national origin, disability, or marital status. Opportunities for employment are based solely upon one’s qualifications.
  
  

Job Details

Role Level: Entry-Level Work Type: Contract Country: United Arab Emirates City: Sharjah Company Website: http://www.aus.edu/ Job Function: Administrative Support Company Industry/

Sector: Higher Education

What We Offer

About The Company

For more than 25 years, American University of Sharjah (AUS) has promoted ideas, research and creative work that have inspired development and change, driven by our core belief that tomorrow matters. AUS was founded in 1997 by His Highness Sheikh Dr. Sultan bin Mohammed AlQasimi, UAE Supreme Council Member and Ruler of Sharjah. The embodiment of His Highness’ vision, AUS is a place where students are nurtured and encouraged to excel academically, thrive socially, celebrate their cultural diversity, and have a positive influence in their communities.Located in University City, Sharjah, AUS is a not-for-profit, independent, institution of higher education formed on the American model. We offer 28 majors and 45 minors at the undergraduate level, 15 master's degrees programs and four PhD programs through the College of Architecture, Art and Design; the College of Arts and Sciences; the College of Engineering; and the School of Business Administration. These programs are designed to meet the challenges of a competitive and dynamic business and industrial environment. For more information about AUS, visit www.aus.edu.

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