Administrative & Customer Service Executive

TWG Tea Company; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading tea company in Dubai is seeking a detail-oriented Administrative & Customer Service Executive to support daily operations and enhance customer engagement through bilingual communication. This dynamic role involves handling administrative tasks, responding to inquiries, and ensuring quality communication across various platforms.

Qualifications

• Fluent in Arabic and English (spoken and written).
• Previous experience in office administration and customer service.
• Strong written communication and translation skills.

Responsibilities

• Perform general administrative tasks (filing, inventory management).
• Respond to customer inquiries in Arabic and English.
• Provide secretarial support to the General Manager.

Skills

Organizational skills

Bilingual communication

Customer service

Attention to detail

Time management

Tools

Microsoft Office

Job description

Job Summary:

We are looking for a highly organized and bilingual (Arabic & English) Administrative & Customer Service Executive to support the day-to-day operations of our office and provide customer service support for inquiries received through our website. This role is ideal for someone who thrives in a dynamic office environment, communicates effectively, and is passionate about delivering a high standard of service.

Job Descriptions:

• Perform general administrative tasks such as document filing, inventory management, scheduling, and organizing office supplies.
• Handle incoming and outgoing correspondence, courier services, and vendor coordination.
• Respond to customer inquiries received via the TWG Tea website (email, contact form, or chat) in both Arabic and English.
• Liaise with the Digital Team to resolve concerns or technical issues — without direct involvement in order processing or logistics.
• Provide courteous and brand-consistent communication with every customer touchpoint.
• Provide administrative and secretarial support to the General Manager.
• Translate website content, menus, marketing materials, and internal communications from English to Arabic.
• Ensure accuracy, tone, and cultural relevance in all translations.
• Coordinate with the Digital and Marketing teams to support Arabic content updates as needed.

Requirements:

• Fluent in Arabic and English (spoken and written).
• Previous experience in office administration and customer service.
• Strong written communication and translation skills.
• Detail-oriented, organized, and able to manage multiple responsibilities.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Familiarity with retail, e-commerce, or hospitality is an advantage.

Only shortlisted candidates will be notified.

Please upload detailed resume, indicating reasons for leaving, last drawn salary, expected salary and date of availability.