Administrative Coordinator

Dicetek LLC; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading service provider in Abu Dhabi is looking for a customer-focused professional to enhance service levels and efficiency. Responsibilities include analyzing business processes, preparing reports, and ensuring quality control. The ideal candidate will have a Bachelor's degree, at least two years of experience, and strong proficiency in Microsoft Office. Arabic nationality is preferred.

Qualifications

• Minimum two years of experience in the field.
• Arabic nationality is required.

Responsibilities

• Provide high level of customer service and care.
• Analyze and document business processes.
• Prepare monthly MIS and performance reports.

Skills

Customer service

Communication skills

Accounting knowledge

Microsoft Office proficiency

Education

Bachelor's University Degree

Job description

Key Accountabilities:

• Provide a high level of customer service and care.
• Present the company in a professional manner in all business fields.
• Engage in self-development and continuing personal development.

Policies, Systems, Processes, and Procedures:

• Analyze and document business processes and problems to develop solutions that enhance efficiencies.

Pmc:

• Register FTA cases (ShareFolder, Excel, and Oracle system).
• Reconcile FTA cases (weekly & monthly basis).
• Prepare business monthly reports (Performance Indicator KPI, Pending cases, and Under process cases reports).
• Draft and issue VAT verification reports.
• Prepare monthly MIS reports.
• Manage and follow up on all department-related emails, contacting customers and clients as needed.
• Ensure high standards of report output and quality control.

Minimum Qualifications:

• Bachelor's University Degree.
• Good communication skills.
• Accounting knowledge.
• Proficiency in Microsoft Office programs.
• Minimum two years of experience in the field.
• Arabic nationality.