Administrative Assistant (UAE National)

Gulftainer; Sharjah; On-site; AED 30,000 - 50,000; Full time

Job summary

A leading company seeks a customer service representative to manage reception duties, ensure a welcoming atmosphere, and provide high-quality service. Tasks include handling inquiries, maintaining office coordination, and supporting senior management logistics. The ideal candidate holds a bachelor's degree and has a minimum of three years' relevant experience in a customer service role.

Qualifications

• Minimum of 3 Years in Customer Service / Front Desk Operations / Operations Coordination.
• Must maintain a professional demeanor while dealing with guests.
• Proficient with Microsoft Office applications.

Responsibilities

• Build rapport with guests and resolve complaints quickly.
• Manage office administration and coordinate services.
• Maintain reception area and handle incoming communications.

Skills

Customer service

Communication

Problem-solving

Education

Bachelor's degree or a related field

Tools

Microsoft Office Suite

Job description

Job location: Sharjah / Khor Fakkan

Summary:

Delivers friendly, efficient customer service. Creates a warm and welcoming atmosphere for all guests, visitors, and staff, with the key aim of retaining a positive image of the Company.

Assists other members of the business with projects and tasks as required.

Duties and Responsibilities:

• Builds rapport with all guests, visitors, and staff; and resolves any complaints, issues, and queries quickly to maintain high-quality customer service, always.
• Receives visitors and corporate guests and ensures that hospitality is provided as required, with a courteous and professional demeanor.
• Deals with all enquiries professionally and courteously, in person, on the telephone or via e-mail by resolving queries promptly, and within company guidelines.
• Screens all incoming & outgoing calls and ensures that they are correctly routed, by stating reasons for the communication and then forwarding to the relevant staff member as needed. Including incoming couriers and delivery services.
• Maintains and updates lists of contact persons and entities for reference.
• Assists in dealing with complaints effectively and courteously, whilst providing timely solutions.
• Proactively keeps the reception area clean, tidy, and presentable, always.
• Reports any building maintenance issues immediately to the respective line manager, including issues with furniture, fittings, and equipment.
• Handles the overall office administration management and coordinates multiple office services and activities.
• Maintains all documents related to the department or any designated subject within a well-defined manner for maintenance and retrieval purposes.
• Update calendars, schedule meetings, and arrange travel & accommodation for Senior Management.
• Handling transcription, printing, and photocopying.
• Managing office inventory such as stationery, equipment, and furniture.
• Overseeing office services like cleaners and maintenance service providers
• Performs other duties as required.

Qualification:

Educational Background

Bachelor’s degree or a related field.

Technical Qualification / Certification

Microsoft Office Suite

Related Work Experience

Minimum of 3 Years in Customer Service / Front Desk Operations / Operations Coordination