Administration Manager

Lockton Inc.; Dubai; On-site; AED 150,000 - 200,000; Full time

Job summary

A leading company in the insurance sector is seeking a Client Servicing Manager to oversee and manage client relationships and servicing processes. The role requires strong management abilities, hands-on experience in client onboarding, and expertise in insurance compliance. This position is key to delivering excellence in service and ensuring client satisfaction. The ideal candidate has a Bachelor's in Business Administration and is proficient in Excel.

Qualifications

• Bachelor's degree in Business Administration required.
• Hands-on experience in client onboarding.
• Solid understanding of insurance compliance.

Responsibilities

• Manage client servicing processes from onboarding to payment collection.
• Oversee team performance and training.
• Maintain communication with internal and external clients.

Skills

Client Relationship Management

Onboarding Clients

Technical Knowledge of Insurance Policies

Excel Skills

Multitasking

Performance Assessment

Education

Bachelor of Business Administration (Management)

Job description

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

Purpose

This role involves managing the servicing aspect of confirmed clients from end to end, starting from placing the business after the firm order to servicing and payment collection.

Key Tasks & Duties

1. Manage three sections of the client servicing sector under Employee Benefits policies: onboarding/placement of client policies after firm order receipt, servicing needs during the policy year, and SOA reconciliation and payment collection.
2. Possess hands-on experience in onboarding clients, with knowledge of regulatory and compliance requirements for placing medical and life policies with various insurers.
3. Maintain good technical knowledge about medical and life policies on EB, including updated regulatory knowledge on member addition, deletion, and transfers within the UAE, MEA, and ROW policies.
4. Handle SOAs and payment-related processes effectively.
5. Excel in Excel skills.
6. Leverage contacts in the local insurance market for communication and escalation of concerns.
7. Upgrade processes as needed.
8. Multitask efficiently.
9. Coordinate with internal stakeholders to resolve concerns across areas.
10. Manage workflow of employees, create team schedules, and delegate tasks.
11. Assess employee performance and identify areas for improvement.
12. Train and onboard new hires to ensure role clarity.
13. Set goals for team members aligned with company plans and vision.
14. Report performance and evaluations to senior management.

Provide Excellence in Service to Our Clients, Markets, & Associates

1. Take personal responsibility for managing internal and external client relationships.
2. Understand and exceed client expectations with pride and accountability.
3. Deliver expected results and impress clients by exceeding expectations.
4. Communicate clearly and concisely in written and verbal forms.

Commitment to Development of Self & Associates

1. Take responsibility for personal career and development.
2. Treat all colleagues with dignity, fairness, and respect.
3. Represent Lockton positively within the community.
4. Attend in-house training and workshops for ongoing development.
5. Participate in external training, conferences, or courses to enhance skills.
6. Complete mandatory training within specified timelines.

Be Committed to Enabling Financial Success

1. Promote growth through excellent service.
2. Identify and promote cross-selling opportunities.
3. Collaborate with clients, markets, and colleagues to ensure cash management targets are met.

Drive Service Excellence, Efficiency, & Productivity

1. Demonstrate flexibility to adapt to change.
2. Ensure quality is maintained and evidenced.
3. Ensure compliance with legal and regulatory requirements by following policies and procedures.
4. Maintain specialized knowledge to maximize client value.

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