Administration Manager

Lockton; Dubai; On-site; AED 100,000 - 180,000; Full time

Job summary

Lockton is seeking a dedicated individual to manage client servicing within Employee Benefits. This role requires excellent skills in client onboarding, regulatory knowledge, and the ability to multitask effectively while ensuring compliance with company and legal standards. A strong technical understanding of medical and life policies is essential to drive service excellence and contribute to financial success within the insurance market in Dubai.

Qualifications

• Experience in client onboarding and regulatory compliance for insurance policies.
• Excellent technical knowledge of Employee Benefits policies and SOA handling.
• Proven ability to manage relationships and improve processes.

Responsibilities

• Manage end-to-end client servicing in Employee Benefits.
• Coordinate with stakeholders to resolve issues and maintain workflows.
• Train and onboard new hires, assessing their performance.

Skills

Client servicing

Regulatory knowledge

Technical knowledge of medical and life policies

Communication

Excel skills

Multitasking

Job description

Your Responsibilities

This role involves managing the servicing part of confirmed clients from end to end, starting from placing the business after a firm order to servicing and payment collection.

Key Tasks & Duties

• Manage three sections of the client servicing sector under Employee Benefits policies: onboarding/placement of client policies after receiving a firm order, servicing needs during the policy year, and SOA reconciliation and payment collection.
• Have hands-on experience in onboarding clients, understanding regulatory and compliance requirements for placing medical and life policies with various insurers.
• Possess good technical knowledge of medical and life policies under Employee Benefits, including updated regulatory knowledge on member addition, deletion, and transfers within UAE, MEA, and ROW policies.
• Experience in handling SOAs and payment processes.
• Excel skills must be excellent.
• Maintain contacts in the local insurance market for communication and escalation of concerns.
• Ability to upgrade processes as needed.
• Multitask effectively.
• Coordinate with stakeholders to resolve concerns.
• Manage workflow, create team schedules, and delegate tasks.
• Assess employee performance and identify areas for improvement.
• Train and onboard new hires.
• Set goals for team members aligned with company plans and vision.
• Report performance and evaluations to senior management.

Qualifications

Provide excellence in service to clients, markets, and associates:

• Manage internal and external client relationships responsibly.
• Understand and exceed client expectations with pride and accountability.
• Focus on adding value and delivering beyond expectations.
• Communicate clearly and concisely in written and verbal forms.

Develop ourselves and our associates:

• Take responsibility for personal career development.
• Treat all colleagues with dignity, fairness, and respect.
• Represent the company well in the community.
• Participate in training, workshops, and courses for ongoing development.
• Complete mandatory training on time.

Enable financial success:

• Promote growth through excellent service.
• Identify cross-selling opportunities.
• Ensure cash management aligns with standards and targets.

Drive service excellence, efficiency, & productivity:

• Be adaptable to change.
• Identify opportunities for improvement.
• Ensure quality and compliance with legal and regulatory requirements.
• Follow Lockton policies and procedures.
• Maintain specialized knowledge to maximize client value.