Acuvue Account Manager - Dubai

Johnson & Johnson; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading company in healthcare innovation is seeking an Account Manager for their MedTech sales team in Dubai. The successful candidate will be responsible for managing customer accounts, negotiating contracts, and providing excellent customer service. A solid background in Optometry or Pharmaceutical Science along with strong communication and negotiation skills is essential for this role. Join Johnson & Johnson and contribute to transforming healthcare solutions.

Qualifications

• Minimum 2 years experience in Account Management.
• Experience in the optical industry preferred.
• Fluent in English and Arabic.

Responsibilities

• Manage customer relationships and negotiate contracts.
• Provide excellent customer service to sales teams.
• Ensure timely communication and reporting.

Skills

Communication

Customer Service

Negotiation

Persuasiveness

Presentation Skills

Education

University degree in Optometry or Pharmaceutical Science

Tools

Microsoft Office

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

MedTech Sales

Job Sub Function:

Clinical Sales – Primary Care Physicians (Commission)

Job Category:

Business Enablement/Support

All Job Posting Locations:

Dubai, United Arab Emirates

Job Description:

Duties & Responsibilities

• Operating as the lead point of contact for all matters specific to optical channel in your territory.
• Building and maintaining strong, long lasting customer relationships across account portfolio
• Leading all the aspects of customer account management, including negotiating annual contracts, following up on customer performance quarterly and annually.
• Ensure timely communication of Johnson & Johnson quarterly plan of actions with customers in assigned territory.
• Inform customers about new products or promotions that are relevant to their needs or preferences. If customers have queries about delivery or product quality.

Main accountabilities:

Planning and analysis:

• Planning calls to the clients (daily, weekly, monthly, quarterly) considering tasks of Client's potential development in SF.com
• Filling the data of visits in SF.com or reporting format.
• Participating in creation of business plans for entrusted territory.

Professional development:

• Participation in trainings and educational courses according to the developed plan and for instructions of the sales manager.
• Maintenance and development of necessary knowledge and abilities level.

Interaction in department:

• Account Manager collaboration for the purpose sales skills improvement, products knowledge increase and overall effectiveness of work in department.
• Availability control of the resources necessary for accomplishment of objectives by team.

Reporting:

• Timely and complete submission of calls on SF.com.
• Regular update of the POA cycle plan and segmentation as aligned with line manager.
• Timely providing other types of the reporting and current operational information according to instructions.

Essential Functions:

• Provide excellent & considerate customer service to customers and sales team. Internal and external customer communication.
• Meet defined department goals and objectives.
• Must have excellent communication skills, including a clear, confident speaking voice and a friendly rapport with customers.
• Key Opinion Leader (KOL) development

Experience Required

• Education: University degree- preferably in Optometry or Pharmaceutical Science
• Previous Account Management experience (minimum 2 years of relevant experience).
• Experience of the optical industry is preferred.
• Language: English & Arabic is a must

Other Job Specific Skills: (Must have)

• Self-motivated and able to work independently- yet ask for guidance when needed
• Account Manager must be persuasive and highly motivated to make sales. Since it is often necessary to establish a relationship with a client before a successful sale, they must also be patient and persistent.
• Proficiency in Microsoft Office and acquaintance.
• Strong communication and presentation skills.

Leadership Behaviors Required

• LIVE OUR CREDO & Pursue our Purpose: Demonstrate and models the heart of Johnson & Johnson
• CONNECT: Inclusively to address health needs
• SHAPE: The future of health through innovation
• GROW: Self and others to become our best

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.

We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences

That is why we, Johnson & Johnson in UAE are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feel that they belong and can reach their potential. No matter who they are.

Diversity, Equity & Inclusion at Johnson & Johnson means ‘’You Belong’’!