Activities Guide

Anantara; Sir Bani Yas; On-site; USD 30,000 - 50,000; Full time

Job summary

Une station balnéaire renommée recherche un guide touristique pour diriger une variété d'activités récréatives. Le candidat idéal doit avoir un excellent niveau de service client et une connaissance approfondie des procédures de sécurité. Le poste nécessite des compétences en communication et la capacité de gérer diverses nationalités. Les candidats doivent être en bonne condition physique pour juger et gérer les activités touristiques.

Qualifications

• Compétences en service client élevées pour un resort 5 étoiles.
• Connaissance des activités touristiques et réglementations de sécurité.
• Capacité à interagir avec des clients de diverses nationalités.

Responsibilities

• Diriger des activités touristiques variées, assurant la sécurité des visiteurs.
• Fournir des briefings sur le resort et recueillir des retours des invités.
• Maintenir un bon niveau de condition physique pour diverses activités.

Skills

Customer Service

Tourism Activities Guidance

Cultural Sensitivity

Safety Protocols

Job description

• Liaising with the Activities and Recreation Supervisor to determine bookings and any special requirements for guests and visitors.
• Greeting visitors and guests as they arrive at the resort and providing a basic resort briefing.
• Ensuring factual knowledge is imparted to visitors and guests regarding the history and future development of the resort; its animals, plants and trees, bird life, archeological heritage and (if applicable) marine life.
• Guiding and delivering tourism activities incorporating (but not limited to) swimming, snorkelling, kayaking, sunset boat trips, fishing and all other related tourism activities as directed by the Activities and Recreation Manager.
• Safely using all equipment, vehicles and consumables related to the delivery of tourism activities, and the maintenance of such equipment.
• Ensuring that visitors are safe and that hazards or potential hazards are mitigated and reported to management.
• Ensuring that safety requirements are adhered to by visitors, including the supply and correct use of all personal protective equipment for both themselves and guests appropriate to the activity being undertaken, including the completion of all related safety briefings and indemnity related paperwork.
• Maintaining a high level of physical fitness commensurate with the tourism activities being delivered.
• Maintaining a level of customer service skills and behavior commensurate with a 5
• resort.
• Escorting VIPs, familiarization groups and media and in doing so be an ambassador for the resort and Anantara. In the case of media visits, these will be conducted in conjunction with the Marketing / PR Department.
• Maintaining at all times the cultural sensitivity of various nationalities.
• Gathering statistical information from guests & visitors in relation to the quality of their experience and providing feedback to management in relation to guest requests and / or suggestions.
• Any other duties associated with the position in order to meet the needs of the business.

Additional Information

Remote Location