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V S SOURCING TEXTILE TRADING DWC-LLC in Dubai is seeking a skilled Customer Account Manager to oversee a portfolio of UK customer accounts, ensuring accurate records and acting as the main finance contact for payments and queries. You will manage credit controls and monthly reporting while building strong relationships with customers and internal teams.
Responsibilities include cash allocation reconciliations, collections, and high-volume account reviews, with a focus on timely cash collection,
Manage a portfolio of high-value UK customer accounts and maintain strong working relationships Act as the primary finance contact for customer payment and account queries Maintain accurate customer records credit limits and payment terms Support new customer account setup and ensure all documentation is completed correctly
Investigate and resolve unallocated cash and remittance differences Reconcile customer accounts and ledgers regularly Resolve payment discrepancies and account queries in a timely manner
Monitor aged debtors and proactively follow up outstanding balances Chase overdue debt via telephone email and customer meetings Escalate payment delays and collection risks to management Agree payment plans and resolve disputed invoices Drive reductions in debtor days and improve cash collection performance
Conduct regular account reviews with key customers Analyse customer deductions claims short payments and chargebacks Investigate recurring issues and implement corrective actions Build strong relationships with customer finance and accounts payable teams
Prepare aged debt reports and collection updates Produce weekly cash collection forecasts Support month-end close through AR reconciliations and journals Report on overdue balances disputed debt and collection performance Assist with audit requests and year-end reporting requirements
Have 3-5+ years' experience in Accounts Receivable, Credit Control or Sales Ledger.Demonstrate excellent credit control and debt collection experience.Possess strong Excel skills, including VLOOKUPs, Pivot Tables and reconciliation work.Be confident communicating with customers, both by email and telephone.Be able to manage competing priorities and work to tight deadlines.Demonstrate a proactive and solutions-focused approach to problem solving.Highly organised and structured.Resilient and confident when chasing overdue debt.Professional and personable with strong relationship-building skills.Commercially aware and understands the impact of cash collection on business performance.Self-motivated with a strong sense of accountability.Positive, energetic and eager to learn.Able to work accurately under pressure whilst maintaining high service levels.