Accounts Receivable Clerk

AccorHotel; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player in hospitality is seeking a diligent and detail-oriented individual to join their accounting team. In this role, you will be responsible for managing guest billing, processing payments, and ensuring compliance with the hotel's credit policies. Your strong interpersonal skills and problem-solving abilities will be essential as you handle guest inquiries and disputes. This position offers an exciting opportunity to work in a dynamic environment where you can contribute to the overall guest experience while ensuring financial accuracy. If you thrive under pressure and enjoy working collaboratively, this is the perfect role for you.

Benefits

Visa Assistance

Flights and Accommodation

Qualifications

• Strong interpersonal skills and problem-solving abilities are essential.
• Must have previous hotel accounting experience and be reliable.

Responsibilities

• Process and post charges and payments to City Ledger accounts daily.
• Handle guest billing issues and disputes, ensuring accurate corrections.

Skills

Interpersonal Skills

Problem-Solving Abilities

Teamwork

Written Communication

Verbal Communication

Ability to Work Under Pressure

Reliability

Education

Previous Hotel Accounting Experience

Tools

Opera System

Microsoft Office

Job description

Reporting to Credit Manager, responsibilities and essential job functions include but are not limited to the following:

• Accurately process and post all charges and payments to City Ledger accounts daily.
• Issuing a PM account on a daily basis based on payment received as well as the signed BEO / contract.
• Processing of individual invoices (scanning & filing) with the appropriate supporting backup.
• Authorize the identified direct billing rooms for currently in-house and due-out guests.
• Inspect all in-house accounts to ensure they adhere to the hotel's credit policy; assist with the collection efforts of these accounts where necessary.
• Handling all guest billing issues and disputes including credit card initial inquiries and chargebacks.
• Posting guest credit card and miscellaneous payments accurately.
• Closing and creating Add-Ons for ZZ PMs (Regional Office His Highness, etc.) prior to month-end.
• Application of payment through Opera System.
• Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
• Provide courteous professional service and exercise responsible behavior at all times to reflect the high standards of the Company.
• Prepare account billings promptly and accurately with required supporting documentation.
• Post cheques/payments to the city ledger on a daily basis. Follow up on any payments that are over or short of the invoiced amount.
• Maintain healthy communication with the F&B and the FO to ensure proper handling of daily backups for all the in-house DB approved customers.
• Respond promptly to guest queries and account disputes including credit card initial inquiries and chargebacks by verifying the information and, after obtaining the Credit Manager or the accounting manager's designated approval, making the appropriate corrections as required.

Qualifications:

• Strong interpersonal and problem-solving abilities
• Capable of working under high pressure
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Previous Hotel Accounting Experience
• Excellent written and verbal skills
• Familiarity with Financial systems and Microsoft Office

Additional Information:

Visa Requirements: Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.

Remote Work: No

Employment Type: Fulltime