Accounts Receivable Clerk

AccorHotel; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is seeking a detail-oriented Accounts Receivable Officer to manage guest billing and account disputes. In this role, you will ensure accurate billing processes and maintain organized files for outstanding accounts. Your strong communication skills will be essential in responding to guest queries and collaborating with the finance team. This full-time opportunity offers a chance to thrive in a fast-paced hotel environment, where your contributions will help uphold high standards of service and efficiency. Join a dynamic team and make a positive impact in the hospitality sector!

Qualifications

• Minimum 2 years in executive administration, preferably in a hotel.
• Strong organizational skills and ability to meet deadlines.

Responsibilities

• Handle guest billing issues and disputes, ensuring accuracy.
• Maintain communication with F&B and FO for daily backups.

Skills

Organizational Skills

Interpersonal Communication

Typing Speed (50 wpm)

Customer Service

Education

2 years executive administration experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

Responsibilities:

• Handling all guest billing issues and disputes including credit card initial inquiries and charge backs.
• Maintain a healthy communication both with the F&B and the FO to ensure proper handling of daily backups for all the in house DB approved customers.
• Guarantee proper handling of the filing system in place according to the FHR policies and procedures.
• Any additional tasks coordinated by the Assistant Credit Manager / Credit Manager / Director of Finance & Business Support.
• Prepare account billings promptly and accurately with required supporting documentation.
• Maintain up-to-date files for all outstanding accounts alphabetically by name.
• Respond promptly to guest queries and account disputes including credit card initial inquiries and charge.
• Assist the credit manager or accounting manager's designate in the completion of the Accounts Receivable Officer duties.
• Assist the Credit Manager in the performance of his/her own duties as requested.
• Communicate promptly with the Credit Manager on any discrepancies in billing at all times to reflect the high standards of Fairmont Hotels & Resorts.
• Perform any additional duties as assigned by the Director of Finance & Business Support or Assistant Credit Manager.

Qualifications:

• Minimum of 2 years executive administration experience preferably within a hotel environment.
• Highly organized and able to prioritize and meet deadlines in a fast-paced environment.
• Professional telephone manner and demeanor with a natural response to smile on the phone.
• Excellent interpersonal written and verbal communication skills (composing faxes and letters).
• Must be able to type a minimum of 50 wpm.
• Computer literacy a must with a strong knowledge of Word, Excel, Outlook, and PowerPoint.

Remote Work: No

Employment Type: Full-time