Accounts Receivable Clerk

AccorHotel; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading hotel chain in Abu Dhabi seeks an Executive Administration professional to manage guest billing issues and support the credit department. Responsibilities include handling disputes, preparing billings, and maintaining organized files. Ideal candidates have at least 2 years of experience in a hotel setting and strong organizational and communication skills. This position is full-time and on-site.

Qualifications

• Minimum of 2 years executive administration experience ideally in a hotel.
• Professional telephone manner and positive demeanor.
• Must be highly organized with strong typing skills.

Responsibilities

• Handle guest billing issues and credit card inquiries.
• Maintain communication with F&B and FO departments.
• Prepare accurate account billings with supporting documentation.

Skills

Organizational skills

Interpersonal communication

Typing (50 wpm)

Problem-solving

Tools

Word

Excel

Outlook

PowerPoint

Job description

• Handling all guest billing issues and disputes including credit card initial inquiries and charge backs.
• Maintain a healthy communication both with the F&B and the FO to ensure proper handling of daily backups for all the in house DB approved customers.
• To guarantee proper handling of the filing system in place according to the FHR policies and procedures.
• Any additional tasks coordinated by the Assistant Credit Manager / Credit Manager / Director of Finance & Business Support.
• Prepare account billings promptly and accurately with required supporting documentation.
• Maintain uptodate files for all outstanding accounts alphabetically by name.
• Respond promptly to guest queries and account disputes including credit card initial inquiries and charge
• Assist the credit manager or accounting managers designate in the completion of the Accounts Receivable Officer duties
• Assist the Credit Manager in the performance of his/her own duties as requested
• Communicate promptly with the Credit Manager on any discrepancies in billing at all times to reflect the high standards of Fairmont Hotels & Resorts.
• Perform any additional duties as assigned by the Director of Finance & Business Support or Assistant Credit Manager.

Qualifications :

• Minimum of 2 years executive administration experience preferably within a hotel environment.
• Highly organized and able to prioritize and meet deadlines in a fastpaced environment.
• Professional telephone manner and demeanor with a natural response to smile on the phone.
• Excellent interpersonal written and verbal communication skills (composing faxes letters).
• Must be able to type a minimum of 50 wpm.
• Computer literacy a must with a strong knowledge of Word Excel Word Outlook and PowerPoint

Remote Work :

No

Employment Type :

Fulltime