Accounts Receivable

Sheraton Grand Hotel, Dubai; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

A leading hotel in Dubai is seeking an Accounts Receivable professional who is responsible for managing guest billings and financial tasks. The ideal candidate will have a strong service orientation and proficiency in accounting tools. This role offers an opportunity to work in a dynamic environment with a focus on guest satisfaction and accurate financial management.

Qualifications

• Minimum 2 years experience in similar position or at least 3 years in a hotel.
• Fluency in written and spoken English required.
• Candidate should embrace guest service philosophy.

Responsibilities

• Prepare guest billings accurately and ensure timely collection.
• Verify all credit card billing against the daily report.
• Liaise with Front Desk for charge processes.

Skills

Communication

Attention to Detail

Interpersonal Skills

Education

High school certificate

Degree/Diploma in Accounting

Tools

OPERA

Micros / Simphony

Microsoft office applications

Job description

POSITION PURPOSE

The Accounts Receivable is responsible for providing financial, administrative and clerical services in order to ensure effective, efficient and accurate financial and administrative operations.

ESSENTIAL FUNCTIONS

• Ensures that all guest billings are prepared and mailed correctly and efficiently.
• Ensures that guest charges are filed properly and easy to trace back.
• Ensures that advance deposits are properly recorded.
• Ensures that proper back-up is attached and corresponds to the charges.
• Ensures that invoicing is according to signed and valid contracts.
• Ensures that grand totals of your postings (debits and credits) are in balance with the numbers of the income auditor in his income journal.
• To follow up on subsequent billings and effect collection of past due accounts.
• To prepare credit card billing, handle credit card queries and charge backs.
• Verify the balance of each charge against the daily business report.
• Verify all credit cards billing against the daily business report.
• Handle all special promotions such as American Express, Best Rate Guarantee.
• Liaise with commission clerk for group and Travel Agency billing.
• Check that all invoices have the correct name and address as per reservation confirmation.
• Prepare rebates to comply with contracts if there are any discrepancies and circulate rebate dockets for approval.
• Mail original invoices.
• File copies by date.
• File the daily business reports by date.
• Send account statements to the customers on a monthly basis.
• Prepare cheque requests to refund overpayments, duplicate payments, credit balances.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

• Minimum of 2 year experience in similar position or at least 3 years’ experience in a hotel.
• To effect collections so that accounts outstanding are at a minimum and cash flow at the maximum.
• Operate within Marriott and local policies guidelines.
• Maintain a good business relation with guests
• Work closely with the Front Desk, Reservations & Events and all Departments Heads
• Should be conversant with:
• OPERA
• Micros / Simphony
• Microsoft office applications
• Good communication skills
• Fluency in written and spoken English

QUALIFICATION STANDARDS

We do expect that you do have the experiences/ behaviors below. You:

• Totally embrace the philosophy of guest and customer service and own the guests;
• Identify yourself with the hotel’s brand and operating philosophy;
• Possess a warm and friendly demeanor;
• Strive to achieve satisfaction and delight of internal and external customers;
• Are detail oriented and hands on;
• Are a team player with strong interpersonal skills;
• Have the potential to develop into a leader, motivate and develop self and other associates;
• Demonstrate self-confidence, energy and enthusiasm;
• Have immaculate personal presentation e.g. grooming and conversational ability;
• Have knowledge of hotel computer systems and other IT related applications;
• Uphold ethical business practices.

EDUCATION

• High school certificate
• Certificate in Accounting courses
• Degree/Diploma in one of the accountancy courses

PSYCHICAL CONDITION REQUIRED FOR YOUR ROLE

• This job often requires sitting behind a computer for extended periods of time;
• This job often requires bending, reaching or lifting;
• This job requires operating computers and computerized equipment.

EMPLOYMENT CONDITIONS

• This job may require you to work on holidays and/ or weekends;
• This job may require you to work a shift other than a day shift, including first, second, and swing or overnight shift;
• This job often requires extended hours beyond a typical work week;
• This job requires you to conform to a conservative, formal grooming, attire and jewelry policy that will be monitored on a regular basis and may be addressed as seen fit by your manager;
• Sheraton Grand Hotel has a very strong commitment to safety and requires that you follow safety procedures closely;
• Our hotel has a no-tolerance policy regarding unlawful discrimination and harassment, and requires that you follow our anti-discrimination and anti-harassment policies.