Accountants - Passenger Sales, Refunds and Revenue Assurance (Fixed Term Contract, 18-months)

Emirates Airlines - Other locations; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading airline company in Dubai is seeking an experienced Accountant to play a crucial role in financial strategy and decision-making. The successful candidate will manage supplier invoices, conduct reconciliations, and provide analytical support while ensuring compliance with financial procedures. Candidates should have at least three years of relevant experience and a background in fare and ticketing courses. The position offers attractive benefits, including a tax-free salary and travel discounts.

Benefits

Tax-free salary

Travel benefits

Discounts on flights and hotel stays

Qualifications

• 3+ years of experience in Finance/Accounts.
• Advanced fares and ticketing would be an advantage.
• Ability to work under time/target bound schedule.

Responsibilities

• Ensure timely processing, accounting, and payments of supplier invoices.
• Manage a team of Junior Accountants and monitor performance.
• Identify discrepancies through audit and raise under-collections.

Skills

Data analysis

Customer service

Analytical skills

Education

Standard Fares & Ticketing course from IATA or Emirates Aviation College

Tools

MS Office

Galileo

Amadeus

Job description

Job Purpose

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always ‘Fly Better.’ As one of the most recognised and admired brands globally, we’re driven by innovation and excellence. Join us as an Accountant and play a key role in driving financial strategy and decision‑making for a global business. Experience a fast‑paced, multicultural environment where your financial expertise will be central to shaping the future of aviation while making a meaningful impact on a global stage.

Responsibilities

As an Accountant, your role will be to ensure timely processing, accounting and payments of supplier invoices, incentive and refunds. Carry out processing and reconciliation of Sales/Revenue Recognition/Interline transactions and non‑airline partner billings by providing assurance on completeness and accuracy through internal control and review. Identify discrepancies through audit, raise under‑collections, investigate movements in balances and ensure accurate reconciliations with minimal exceptions and adjustment needs. Manage a team of Junior Accountants and monitor performance, productivity, and effectiveness of the designated section (Non airport including IFS or Airport area) in cash management and other Customer Services. Analyse and report flight revenue yields, ensure all functional units are aligned with the Group Financial Policies and Procedures, update related masters accurately and on timely basis. Compile, monitor and follow up on the accounting and control reports from the outstations and validate contents through appropriate analysis.

In this role, you will:

• Review processes, analyse high risk areas, handle quality checks, and ensure adequate maintenance of prevention and detection controls to ensure completeness, timelines of processing, accounting, billing and accuracy of computation and settlement.
• Resolve disputes, queries, discrepancies with internal and external stakeholders.
• Identify areas and ensure active involvement in projects, system enhancements testing and process changes and thereby acquire in‑depth knowledge and enhance business processes.
• Check the integrity of interfaces and completeness of data generated by the system. Provide support on key processes and deliverables in the absence of Finance Officer and assist the Finance Officer/Controller in month closing reviews by investigating movements in balances to ensure quality/accuracy of reporting and to ensure that month/year end adjustments are kept to the minimum.
• Provide data analytical support for Management Information Systems (MIS), KPI and Revenue Assurance.
• Accurately compute & settle refunds for documents issued by Emirates direct channels and account them in the Finance systems & Global Distribution Systems (GDS) in line with the defined SLA.
• Ensure compliance to refund policy & rules, Payment Card Industry Data Security Standard (PCI DSS) and local consumer protection laws related to refunds. Maintain accuracy and timelines in refund accounting and reconciliation to reflect the correct balance with minimal exceptions.
• Liaise and support Head Office & global EK for refund activities, queries, complaints, claims, new products and business (payment methods and services introduced). Analyse refund data and provide valuable feedback to commercial teams for business decisions.

Specific to Revenue Assurance

• To audit tickets for under‑collection recovery in line with IATA fare rules & regulations.
• Liaise with Revenue Optimisation on discrepancies in fare circulars.
• Manage agency debit memo (ADM) upload / settlement process.
• Identify/escalate fraud related deviations to concerned departments within given timelines.
• Ensure documents are audited on monthly basis in the Revenue Accounting System so correct dues are recovered from agents in line IATA fare rules & regulations.

Qualification

• 3+ years of experience in Finance/Accounts.
• Passed Standard Fares & Ticketing course either from IATA or Emirates Aviation College.
• Advanced fares and ticketing would be an advantage.

You’ll have an edge if you have:

• Galileo, Amadeus, MARS, Res Connect work experience.
• Proficiency in the use of MS office applications.
• Ability to work under time/target bound schedule.
• Customer service experience.
• High level of computer literacy and good knowledge of office automation software like Word, Excel, MS Access and Powerpoint.
• Good analytical and investigative skills.
• Ability to communicate effectively, both orally and in writing, with various stakeholders across the business.
• Ability to function independently within an established framework.

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop their careers. If you’re looking for a challenging and rewarding opportunity, apply today and join our team!

Salary & benefits

Join us in Dubai and enjoy an attractive tax‑free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide.

Discover what it’s like to live and work in our fast‑paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career’s website: www.emirates.com/careers.