Account Support Associate - Abu Dhabi (UAE nationals only)

EY; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

EY seeks a proactive project management professional for their Abu Dhabi office. This role involves stakeholder management, budget oversight, and enhancing service delivery efficiencies, aimed at delivering excellence to key clients. Ideal candidates possess strong analytical and communication skills to navigate complex challenges and drive performance in a fast-paced environment.

Benefits

Continuous learning opportunities

Tools and flexibility to impact

Transformative leadership coaching

Diverse and inclusive culture

Qualifications

• Experience in a direct client service role preferred.
• Strong ability to analyze data and develop solutions.
• Capability to manage multiple projects and meet deadlines.

Responsibilities

• Drive project management and engagement coordination for key account teams.
• Audit and manage budgets, expenses, compliance, and due diligence.
• Coordinate risk management processes, ensuring regulatory requirements are met.

Skills

Data analytics

Excel skills

Communication

Interpersonal skills

Analytical skills

Problem solving

Project management

Job description

You will work directly with high-level client-serving professionals (partners / principals, executive directors, senior managers, and managers) to drive project management and engagement coordination for EY’s key account client-serving teams. Your role will focus on enhancing efficiencies and reducing the time to deliver services to clients, while maintaining professional standards.

Your key responsibilities

You’ll likely balance your time between project management and analytics. You will also audit and manage budgets, expenses, compliance, and due diligence.

Skills and attributes for success

• Manage stakeholder expectations, project plans, and communications; provide status updates to improve service delivery
• Develop a strong knowledge of the service line, engagement, EY’s structure, key personnel, and policies/procedures
• Act as the knowledge manager for the engagement team, managing internal databases and portals for global team communication and strategy coordination
• Take ownership of engagement economics (hours, budgets, estimates, fees, billings, WIP spreadsheets), collaborating to resolve issues
• Work with the account, business development, and resource management teams to meet goals
• Coordinate risk management processes, including engagement letters, client continuance, independence, family tree, preapprovals, and regulatory requirements

To qualify for the role you must have

• Strong data analytics and Excel skills (pivot tables)
• Excellent oral and written communication skills
• Interpersonal, listening, influencing, and presentation skills
• Ability to analyze relevant data and develop practical solutions
• A creative and curious approach to solving complex challenges, leveraging internal tools and resources
• A results-oriented mindset to improve engagement economics and related financial metrics
• Ability to work independently and collaboratively with virtual teams
• Effective management of multiple projects and priorities across locations
• Capability to meet tight deadlines with quality work and diligent follow-up
• Skill in summarizing activities, documentation, and lessons learned
• Ability to protect confidential and proprietary information

Ideally, you’ll also have

• Experience in a direct client service role

What we look for

We seek proactive individuals with big ideas and a voice. Curiosity and a proactive approach are essential to contribute to building a better working world.

What we offer

We provide a competitive compensation package based on performance, along with:

• Continuous learning opportunities
• Success defined by you, with tools and flexibility to make an impact
• Transformative leadership through coaching and confidence-building
• A diverse and inclusive culture that embraces individuality and empowers voices