Account Representative

CHEP; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in supply chain solutions seeks a dedicated professional to manage relationships and improve asset recovery. The role focuses on customer satisfaction and operational efficiency through collaboration. You'll be empowered in an inclusive work environment, contributing to global sustainability goals.

Responsibilities

• Establish and maintain strong relationships with stakeholders.
• Drive improvements in collection performance and customer experience.
• Conduct regular visits to enhance customer satisfaction.

Skills

Account Management

Adaptability

Communication

Problem Solving

Relationship Building

Stakeholder Management

Job description

CHEP helps move more goods to more people in more places than any other organization on earth via our 347 million pallets, crates, and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely, and with less environmental impact.

What does that mean for you?

You'll join an international organization big enough to take you anywhere and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Key Responsibilities May Include:

1. Establish and maintain strong relationships with key stakeholders at pallet receiving locations, fostering collaboration and ensuring alignment with asset productivity objectives.
2. Drive improvements in collection performance by identifying root causes of failure and collaborating with internal teams to improve customer experience and the CIFOT measure.
3. Enhance customer satisfaction by conducting regular visits and providing targeted training for retailer staff, ensuring effective equipment control practices are in place.
4. Ensure the successful onboarding and implementation of new customers, establishing agreements around asset recovery processes to ensure a smooth transition and operational efficiency.
5. Manage and execute audit programs within the account portfolio to ensure adherence to asset management standards and identify opportunities for improvement. Maintain accurate audit result forecasts.
6. Collaborate with internal teams and external partners to support business growth initiatives, develop solutions that improve asset recovery, and expand CHEP's customer base.
7. Monitor asset control metrics using data to proactively identify areas for improvement and implement corrective actions to enhance asset recovery performance.

Remote Type

Not Remote

Skills to succeed in the role

Account Management, Active Learning, Active Listening, Adaptability, Communication, Cross-Functional Work, Curiosity, Customer Satisfaction, Digital Literacy, Emotional Intelligence, Empathy, Initiative, Negotiation, Problem Solving, Questioning, Relationship Building, Stakeholder Management, Value Propositions

Equal Opportunity Statement

We are an Equal Opportunity Employer and are committed to developing a diverse workforce where everyone is treated fairly and with respect. We provide opportunities for all to contribute to business success and realize their potential. We do not discriminate based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class.

Important Notice

Individuals fraudulently misrepresenting themselves as CHEP representatives and offering fraudulent employment opportunities should be reported. CHEP never conducts interviews via online chat or requests money as a condition of employment. For questions about the legitimacy of an interview or job offer, please contact us.

Required Experience

Unclear Seniority