Account Manager Transfer Agency

Apex Group Ltd; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

Apex Group Ltd. in Abu Dhabi is seeking an experienced AVP to manage transfer agency functions for a portfolio of funds.

The role focuses on AML/KYC processing, investor onboarding, fund documentation, reconciliation, and reporting while coordinating with internal teams and external custodians. Key responsibilities include AML/KYC processing, investor onboarding, payments, and FATCA/CRS filings, along with coordinating with CRM and operations teams to meet deadlines.

Qualifications

• 5–7 years of experience in Transfer Agency or related.
• Minimum 3 years in a team leadership/managerial role (AVP level).

Responsibilities

• Act as the primary contact for investors, fund managers, and internal teams on TA documentation and AML/KYC processing.
• Oversee AML/KYC, investor onboarding, share registry, payments, and FATCA/CRS filings.
• Coordinate with operations and CRM teams to ensure timely task completion.
• Publish pricing to vendors (e.g., Bloomberg, Refinitiv, Morningstar) and support NAV calculations.
• Manage fund audits and TA-related PBC requirements.
• Prepare and distribute reports across platforms such as PFS Paxus, Apex Connect, E-front, Investment Café.

Skills

AML/KYC processing

Investor onboarding

Fund documentation

Reconciliation

Reporting

Team leadership

Stakeholder communication

Tools

PFS Paxus

Apex Connect

E-front

Investment Café

Job description

Transfer Agency – AVP

Location: Abu Dhabi
Department: Operations, Transfer Agency
Employment Type: Full Time

We are looking for an experienced professional to manage transfer agency functions for a portfolio of funds. The role focuses on AML/KYC processing, investor onboarding, fund documentation, reconciliation, and reporting while coordinating with internal teams and external custodians.

Key Responsibilities

• Act as the primary point of contact for fund investors, fund managers, and internal teams regarding fund documentation, investor registries, and AML/KYC processing.
• Apply knowledge of AML/KYC laws and guidelines set by MENA regulators, CIMA, and Apex AML Policies.
• Oversee all Transfer Agency functions, including AML/KYC, investor onboarding, share registry dealings, payments, and FATCA/CRS filings.
• Coordinate with operations and CRM teams to ensure timely completion of tasks.
• Understand fund structures (share classes vs. series) and publish pricing to vendors such as Bloomberg, Refinitiv, and Morningstar.
• Apply basic accounting principles to subscriptions, redemptions, and distributions, ensuring investor communications meet deadlines.
• Maintain working relationships with FA teams and keep them updated on TA activity included in NAV calculations.
• Manage fund audits for TA-related PBC requirements.
• Communicate effectively with investors and clients, handling any situations in line with Apex policies.
• Review TA-related aspects in Funds PPMs and coordinate with Corporate Secretary for waivers or board resolutions.
• Maintain knowledge of assigned funds, timelines, documentation, and related processes.
• Organize priorities to meet deadlines with exceptional attention to detail.
• Participate in special projects such as automation efforts, enhanced controls, system testing, and client research.

Core Functions

• AML screening and ongoing investor compliance checks.
• Collect and identify beneficial owners and shareholders.
• Maintain Investor Registers with static data and continuous KYC monitoring.
• Distribute investor communications via email, portal, or system-generated channels.
• Process subscriptions, redemptions, transfers, switches and certify bank information for wire transfers.
• Reconcile money movements related to subscriptions, redemptions, and distributions.
• Investigate reconciliation breaks and chase missing monies.
• Prepare client, fund manager, investor, and custodian/distributor reports across platforms such as PFS Paxus, Apex Connect, E-front, and Investment Café.
• Update family office investor accounts, including FATCA/CRS forms, TIN/GIIN verification, and tax status declaration.

Required Experience

• 5–7 years of experience, including a minimum of 3 years in a Transfer Agency role.
• Minimum of 2 years in a team leader or managerial position (suitable for an AVP).

Benefits

• High visibility within a large organization with an upwards trajectory.
• Opportunity to shape the Transfer Agency function in the State of Qatar.
• Work in a dynamic, fast‑paced team that impacts revenue and sales pipeline.
• Collaborate with a diverse, agile global product line.
• Drive process innovation, improvements, and meaningful change.

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio‑economic responsibilities for dependants, or physical or mental disability. Hiring decisions are made based on skills, qualifications and experiences.

Disclaimer: Unsolicited CVs sent to Apex by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model; agency assistance is used only when the Talent Acquisition team engages with exclusive recruitment partners.