Account Manager - Local Shops

Delivery Hero Austria; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in food delivery in the MENA region is seeking an Account Manager to drive revenue growth and maintain client relationships. The role involves conducting business reviews, optimizing vendor content, and managing advertisement sales across platforms. Successful candidates will have a Bachelor's degree and relevant experience in FMCG or e-commerce, with strong communication and negotiation skills.

Qualifications

• 3 to 5 years of relevant experience in FMCG, e-commerce, or retail.
• Ability to analyze data and sales statistics to develop solutions.

Responsibilities

• Conduct business reviews with accounts to identify opportunities.
• Manage advertisement sales, including brand menus and promotions.
• Maintain ongoing relationships with clients and vendors.

Skills

Excellent communication

Negotiation skills

Customer-oriented mindset

Adaptability

Flexibility

Education

Bachelor’s degree

Job description

About the opportunity

Role Summary
We are looking for an Account Manager to join our team and contribute to our growth. If you’re a team leader eager for a new adventure, a multinational workplace awaits you.

What’s On Your Plate?

• Conduct business reviews with accounts to identify opportunities that increase revenue, profitability, and market share.
• Maintain ongoing relationships with clients and vendors.
• Provide excellent service and support to build strong relationships and resolve operational issues.
• Ensure client catalogs are up to date.
• Optimize vendor content (MOA, delivery time).
• Renegotiate commission rates and renew existing contacts.
• Manage advertisement sales, including brand menus, restaurant branding, banners, and newsletters.
• Generate food coupons, promotions, and vouchers from vendors.
• Encourage brand promotion through Talabat pictures.
• Optimize transmission methods by convincing clients/vendors to implement features like track order and WLA.
• Promote digitalization (backlinks, splash pages, white-label, Facebook button).
• Encourage vendors to subscribe to online payment gateways.
• Coordinate with vendors to ensure their active status on Talabat and resolve issues.
• Maintain accurate records of sales activities, including calls, closed sales, follow-ups, expenses, presentations, meetings, and contracts.

What you need to be successful

What Did We Order?

• Bachelor’s degree in any discipline.
• Previous experience in FMCG, e-commerce, or retail preferred.
• 3 to 5 years of relevant experience.
• Ability to analyze data and sales statistics to develop solutions.
• Excellent communication and negotiation skills.
• Customer-oriented mindset.
• Adaptability and flexibility.

Who we are

When you think of food delivery in the MENA region, Talabat likely comes to mind. Since our first order in Kuwait in 2004, we’ve grown significantly over 17 years.

Today, we deliver hundreds of millions of orders annually across nine countries with over 3,000 employees. We work with over 27,000 brands and nearly 50,000 branches. Our Talabat Mart delivers groceries in Bahrain, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE within 30 minutes or less.

Our philosophy is to do what’s right for our ecosystem—our customers, partners, employees, riders, and communities. Our #techforgood program allows customers to donate directly to charities through Talabat, focusing on food insecurity. Since 2020, we’ve facilitated over 1 million meals and donated over $1.5 million to charity with the help of our partners and customers.