Account Manager - Liabilities Banking | Abu Dhabi, UAE

Account Manager - Liabilities Banking

JOB PURPOSE:

• The incumbent's core responsibilities will be to provide a timely, efficient and personalized service to a selected group of non-individual customers with the aim of increasing the number of non-individual customers, deposits portfolio and to generate more revenue to the Liabilities Banking Group.

• Profiles existing non-individual clients in order to identify their banking requirements and thus introduce clients to appropriate new products and services.
• Be responsible for acquiring new non-individual clients.
• To maintain regular contacts with LBG customers either through telephone calls or personal visits.
• Build and deepen relationships with existing LBG customers to achieve an increase in share of wallet and revenues.
• Achieves and maintains monthly and yearly deposits and new accounts targets, follows up achievements and takes corrective action whenever needed to keep sales targets achievements on track.
• Cross-sell other SIB products and services to the LBG customers and refer business to other units.
• Negotiates with customers to deliver the most favorable financial terms possible for the bank while maintaining competitiveness within the market.
• LBG staff must closely monitor the performance of client accounts to ensure that the accounts are behaving positively and meeting client & bank needs.
• Benchmark SIB product/service features and performance against those of local competitors so that SIB product/service developers are aware of market trends and can design products/services that are competitive and in line with non-individual customer's expectations and needs.
• Pay attention to all audit observations.
• Ensure adherence to all bank's policies & procedures and report deviations to immediate supervisor/manager.
• Exercise financial responsibilities at the level established by management for this position.
• Work according to established procedures within the policy of the bank. Make own decisions for matters within the scope of the position and refer major decisions and recommendations to higher levels of supervision for further discussion, approval, and handling.

• Strong interpersonal and communication skills
• Team building and leadership skills
• Good knowledge and understanding of banking rules, regulations, and compliance requirements.
• Excellent local banking market understanding.
• Thorough knowledge of banking marketing principles and techniques.
• Knowledge of banking operations and control procedures.
• Sound knowledge of Islamic banking principles
• Excellent negotiating skills.
• Time management skills.
• Excellent computer skills.

Minimum 7 years' experience within the banking industry and should have intensive banking knowledge, leadership skills, and proven financial performance records.

• Strong in both oral and written: English and Arabic.