Account Manager – Journals & eBooks (West Africa)

Taylor & Francis Group; Dubai; Hybrid; AED 441,000 - 661,000; Full time

Job summary

Taylor & Francis Group, based in Dubai, leads in academic publishing and knowledge dissemination. We seek an Account Manager to expand our Journals and eBooks footprint across West Africa, managing key institutions and consortiums.

Travel will be required to secure growth and strengthen high-value relationships. The role emphasizes strategic account planning, pricing negotiations, and collaboration with Global teams to maximize revenue.

Qualifications

• 5+ years in B2B account management or publishing sales.
• Willingness to travel within West Africa and beyond.
• Proven track record of revenue growth and managing high-value accounts.
• Knowledge of Open Access and Read & Publish models is a plus.

Responsibilities

• Grow Journals and eBooks business in West Africa through key accounts.
• Develop strategic account plans to boost subscriptions and revenue.
• Collaborate with Global teams on pricing, bundling, and OA models.
• Report pipeline health and market trends to leadership.

Skills

Account management

Business development

Negotiation

Communication

Stakeholder management

Job description

Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis Group produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realise their individual potential.

Our purpose is to foster human progress through knowledge. We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that’s the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we’d love to hear from you.

Job Description

We are seeking a dynamic and results-driven Account Manager to lead the growth of our Journals and eBooks business in West Africa. This role will focus on expanding institutional sales, managing key accounts, and strengthening high-value relationships with consortiums. The ideal candidate will be responsible for driving year-on-year growth, ensuring deeper market penetration, and implementing strategic account management initiatives aligned with regional business goals.

Key Responsibilities

1. Account & Relationship Management

• Cultivate strong relationships with university libraries, research institutions, and government bodies to expand our footprint.
• Act as a trusted advisor to institutions, guiding them on emerging trends in Open Access, Digital learning, and Research dissemination.
• Engage with Vice Chancellors, Library Directors, Research Heads, and Procurement Teams to ensure long-term customer retention.
• Serve as the key relationship manager for all consortiums in West Africa negotiate deals, renewals, and strategic partnerships.

2. Business Growth & Revenue Management

• Achieve minimum 20% growth over previous years revenue by identifying new business opportunities and upselling to existing clients.
• Develop and execute a strategic account plan to increase eBooks and journal subscriptions across academic institutions, corporates, and government sectors.
• Work closely with Global teams to implement pricing, bundling, and subscription models that maximize revenue.
• Drive adoption of blended models/ Read & Publish (R&P) agreements ensuring alignment with evolving Open Access (OA) policies as relevant.

3. Market Development & Strategic Initiatives

• Identify and engage with potential consortium partners, universities, and professional bodies to drive adoption of Taylor & Francis digital resources.
• Collaborate with marketing and product teams to position eBooks and journal collections effectively in the West African market.
• Provide market insights and competitive intelligence to shape future account strategies.

4. Internal Collaboration & Reporting

• Work closely with internal stakeholders, including marketing, editorial, and customer service teams, to ensure seamless client engagement.
• Track account performance, pipeline health, and market trends, providing regular reports and forecasts to leadership.
• Participate in regional and global account management meetings, sharing best practices and strategic inputs.

Qualifications

• 5+ years of experience in B2B account management, institutional engagement, or publishing sales (experience in eBooks, journals, or academic publishing preferred).
• Ability to travel across countries in West Africa and, if required, other African regions for key client meetings and industry events.
• Proven track record in driving revenue growth, managing high-value accounts, and closing complex deals.
• Strong experience in account management, particularly with consortiums.
• Knowledge of Open Access, Read & Publish models, and digital content licensing is a strong advantage.
• Exceptional negotiation, communication, and stakeholder management skills.

Additional Information

Closing Date: Applications will close on 20 Oct 2026.

Location

• Candidates must have the right to live and work in UAE. This role is based in our office in Dubai and will involve frequent travel across countries in West Africa and, if required, other African regions for key client meetings and industry events.
• We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at conference – you get the flexibility and support to work from home or remotely.
• We ask that candidates live within a commutable distance of our Dubai office to ensure that as a balanced worker they can make it to our office location to collaborate as required.

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit-based factor.

If you have a disability, or face another barrier, and would like to request an adjustment to assist your participation in the hiring process and/or in the advertised position, please contact [e-mail]. Your request will be reviewed and considered in the strictest confidence.