Account Manager for Ecommerce Agency

Digital Brand Builders; Dubai; On-site; AED 134,000 - 179,000; Full time

Benefits offered by this job

Performance bonus

Remote work with Dubai-based priority

Direct access to founder

Portfolio ownership from week one

Job summary

Digital Brand Builders in Dubai is seeking an Account Manager to own a portfolio of 12 to 15 brand builds, guiding clients from onboarding to growth and renewal.

You’ll run client calls, manage budgets and timelines, and deliver clear updates. Expect early mornings across time zones and direct access to the founder.

This role emphasizes honest communication, sharp writing, and the ability to handle difficult conversations while driving renewals.

Qualifications

• 3+ years managing client relationships in agency, consultancy, or client success.
• Able to hold a commercial conversation: margins, CAC, cash flow.
• Excellent written and spoken English, comfortable with founders and investors.
• Willing to work across UK, US and Gulf time zones.

Responsibilities

• Own all client calls: onboarding, product decisions, store walkthroughs, launch strategy.
• Manage budgets, pricing, ad spend and timelines.
• Set expectations and deliver bad news with a plan.
• Handle escalations and growth across renewals and referrals.
• Coordinate with project managers and keep calls briefed.

Skills

Account management

Client relationships

English proficiency

E-commerce knowledge

Tools

Slack

Job description

Account ManagerWe build brands for people who have money but no time

A client comes to us with an idea, or with nothing. We find the product, validate it, source it, brand it, build the store, launch the ads, and hand back a brand doing $10,000 a month. End to end. They own it.

Right now the founder runs every client call himself, on top of everything else. That doesn't scale and it isn't fair to clients who deserve a dedicated person. That person is you.

You will hold a portfolio of 12 to 15 brand builds. Two project managers run the internal delivery, so you are never chasing designers or sourcing agents. You walk into every call already briefed. Your job is what the client feels: confidence, clarity, and the sense that someone competent has this handled.

What you'll own

• Every client call. Onboarding, product decisions, store walkthroughs, launch strategy, weekly check-ins.
• The commercial conversation. Budget, unit economics, ad spend, pricing, timelines, what we charge for.
• Expectations. Setting them properly at the start and managing them when things move.
• Bad news. Delivered before the client discovers it themselves, with a plan attached.
• Escalations and difficult conversations.
• Growth. Product two, renewals, referrals.

What you won't own

• Chasing the internal team. That's the project managers.
• Task management, ClickUp admin, running the pods.
• Making the creative, building the store, sourcing the product. We have specialists.

What a week actually looks like

Monday you read the project managers' status on all 14 accounts and decide who needs a call this week. Tuesday you're on three calls: one client picking between two products, one wanting to know why their cost per acquisition is higher than they expected, one who has gone quiet and needs re-engaging. Wednesday a supplier slips two weeks and you're telling the client before they ask, with the revised date and what we're doing about it. Thursday you're talking a nervous first-time founder through why month one loses money by design. Friday you write up where every account stands.

You’ll be right for this if

• You've managed client relationships where real money was at stake. Agency, consultancy, account management, client success. 3+ years.
• You can hold a commercial conversation. Margin, CAC, payback, cash flow. You don't need to be an analyst, but you can't freeze when a client asks why their numbers look like that.
• You're comfortable delivering bad news. This is the single biggest predictor of who succeeds here.
• You write clearly and fast. Most of this job is written, in Slack, in front of clients.
• You have excellent spoken and written English and can hold your own with founders and investors.
• You can work across UK, US and Gulf time zones. Some early mornings, some evenings.

Helpful, not required

• E-commerce, DTC, Shopify or Amazon background
• You've launched or run a product business yourself
• Paid media literacy — enough to read a Meta report and know what it means
• Experience in a business that was still building its processes

What we offer

• 12,000 - 16,000 AED/monthly plus Performance Bonus
• Remote but Dubai based preferred
• Direct access to the founder. Small team, no layers.
• Real ownership of a portfolio from week one.