Account Manager - CEX

Ipsos; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Ipsos in Dubai is seeking a Business Development and Client Relations professional to maintain and grow key accounts across the region. You will lead proposal and pitching efforts, design and price research solutions for new clients, and coordinate with multiple teams to convert cross-sell opportunities into formal projects.

The role requires deep knowledge of Ipsos marketing materials, proactive promotion to clients, and collaboration with N+1 on initiatives.

Qualifications

• Strong ability to maintain and grow existing accounts.
• Ability to lead proposal/pitching and pricing of research for new clients.
• Coordinate cross-functional teams to convert cross-sell opportunities into projects.
• Knowledge of Ipsos marketing materials and ability to promote them to clients.
• Ownership of end-to-end client engagement and project setup.

Responsibilities

• Maintain and grow existing client relationships.
• Lead business development initiatives and implement N+1 directives.
• Own proposal/pitching process including design & pricing of research for new clients.
• Transform cross-selling between departments into formal projects.
• Promote Ipsos marketing materials to clients and keep knowledge up-to-date.

Skills

Business Development

Proposal/Pitching

Cross-functional Collaboration

Client Relationship

Project Management

Job description

• Responsible overall in maintaining the current existing relationship with current accounts and make the current accounts growing.
• Ensure to follow up and implement business development initiatives that have been implemented by N+1.
• Taking overall ownership and working extensively with others on proposal/pitching process, including design & pricing of research, solution for new clients. Final proposal will be revised by N+1.
• Transform cross selling done between departments from N+1 into a successful project set up.
• Having a full knowledge of Ipsos marketing materials/credentials and taking initiatives to promote among clients Ipsos marketing material. Up to date knowledge on Ipsos marketing material.

Job Description

• Responsible overall in maintaining the current existing relationship with current accounts and make the current accounts growing.
• Ensure to follow up and implement business development initiatives that have been implemented by N+1.
• Taking overall ownership and working extensively with others on proposal/pitching process, including design & pricing of research, solution for new clients. Final proposal will be revised by N+1.
• Transform cross selling done between departments from N+1 into a successful project set up.
• Having a full knowledge of Ipsos marketing materials/credentials and taking initiatives to promote among clients Ipsos marketing material. Up to date knowledge on Ipsos marketing material.

BUSINESS DEVELOPMENT

• Responsible overall in maintaining the current existing relationship with current accounts and make the current accounts growing.
• Ensure to follow up and implement business development initiatives that have been implemented by N+1.
• Taking overall ownership and working extensively with others on proposal/pitching process, including design & pricing of research, solution for new clients. Final proposal will be revised by N+1.
• Transform cross selling done between departments from N+1 into a successful project set up.
• Having a full knowledge of Ipsos marketing materials/credentials and taking initiatives to promote among clients Ipsos marketing material. Up to date knowledge on Ipsos marketing material.

CLIENT RELATIONSHIP

• Taking overall ownership for managing current client accounts and maintain current good relationships.
• Responsible overall in developing existing client relationships.
• Taking overall ownership and works extensively with others on proposal/pitching process, including design & pricing of research, solution for existing clients.

PROJECT MANAGEMENT

• Taking overall responsibility for the successful management of research projects, ensuring projects are delivered; on-time; on- cost to the client’s satisfaction.
• For large scale projects to set up efficient customized processes to gain time and ensure costs savings (automation of reports…).
• Ensuring effective management of: Project teams; Job books / financials; Clients; Suppliers; Design, Research material approvals.
• Taking overall responsibility for cross-functional teams.
• Taking responsibility for ensuring quality standards are adhered to, and project briefings & review meetings are completed.
• Following processes set up by N+1 to improve project management quality and service.
• To ensure projects are set up according to ISO standards and responsible for implementation of the ISO among N-1.

PEOPLE AND SELF MANAGEMENT

• Contributing of N-1 development: delegation, control of the execution of the projects and training.
• Support N+1 in the overall management of the company (as required).
• Encouraging innovation and implementation of solutions in order to contribute to increase the efficiency of the team.
• Supporting N+1 in implementing processes to increase the efficiency of the team.
• To delegate efficiently to N-1 (clarifications of roles, of task, deadlines, set Up KPIs) in order to contribute to increase the overall efficiency of the project.
• Promoting and sharing of knowledge and development of job skills of N-1 in others via: General trainings; Providing on-the-job mentoring and monitoring; Giving constructive direct feedback; Delegating effectively; Empowering / providing support as necessary.
• 'Update N+1 in an accurate way and proactively offer solutions to N+1.
• Proactively seeking out opportunities for own self-development, via informal and formal learning events (e.g.: establishing a mentor relationship, attending training courses etc).
• Contributing to short and mid term team development.
• Advanced technical skill and knowledge on all related business unit focus, and specialist in at least 1 area of expertise.
• Treating others with respect at all times.

FINANCE, P&L AND ADMINISTRATIVE

• Supporting N+1 in achieving targeted P&L.
• Delivering financial targets for its own projects including: TO; GM%.
• Controlling GM as per the forecast DC and ensure a proactive follow up of all DC and invoices, responsible to follow up on payment from clients.
• Ensuring all jobs are accurate (end date, forecast GM) and ensuring a follow up of GM.
• Taking responsibility on general administrative (timesheets…) and HR compliance on personal and team level.

About Us

Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we are proud of our continuous efforts in making Ipsos the best place to work!

About The Team

At Ipsos, we collaborate with the world’s leading organisations to help them grow the right talent, fulfill their brand promises, and optimise financial outcomes. From corporate strategy to operational excellence, we cover the entire experience landscape. Our research, advanced analytics and advisory solutions enable clients to predict and adapt to change, create enriched, improved, and differentiated experience ecosystems. Our approach is deeply human-centric, and our global network of expert teams have a rigorous understanding of CX and EX that’s backed by decades of cultural knowledge and industry experience. So, while our work is powered by insights and driven by technology, it’s always all about people