Account manager

OEMServices; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in the UAE is seeking a Customer Relationship Manager responsible for managing client relations and ensuring compliance with customs regulations. The ideal candidate will have strong customer service skills, flexibility, and the ability to work methodically to build long-term relationships. This role involves coordinating client meetings, managing performance, and collaborating with multiple departments to enhance client satisfaction.

Qualifications

• Flexibility and diplomacy required.
• Ability to work effectively in a team.
• Methodical and result-oriented approach.

Responsibilities

• Manage customer relationships and performance according to contracts.
• Coordinate technical files with customers as requested by the technical team.
• Report and escalate issues to managers as necessary.

Skills

Flexibility

Diplomacy

Teamwork

Rigor

Customer Service

Job description

Your main objective will be to manage customer relationships within the region. The main responsibilities of the position include:

Customer Relationship

• Ensure long-term relationships with your portfolio of clients.
• Manage customer performance according to signed contracts.
• Coordinate, conduct, and lead client meetings.
• Handle economic outstandings and customer reminders in collaboration with the accounting department.
• Reduce and resolve customer disputes.
• Conduct launch reviews of new contracts as needed.
• Develop activity on existing products and promote OEMServices on new products in partnership with the sales team.
• Assist in drafting sales contracts with the Sales department or supplier contracts with the Strategic Partnerships department.
• Coordinate technical files with customers as requested by the technical team and write operational procedures.
• Participate in developing customer offers if necessary.
• Contribute to defining the implementation of local resources such as logistics centers or customer representation.
• Manage modification campaigns in coordination with the technical team, if applicable.
• Coordinate logistics flows with all stakeholders to meet objectives.
• Report and escalate issues when necessary to your direct and cross-functional managers (e.g., General Manager, Strategic Partnerships, Finance).

Regulation

• Coordinate quality feedback and improvement actions with clients.
• Monitor disputes with the quality team.

Customs

• Ensure compliance with customs regulations under the guidance of the Customs manager.
• Support environmental initiatives by adhering to internal processes and promoting awareness, especially regarding waste sorting.

Requirements

• Flexibility and diplomacy.
• Ability to work effectively in a team.
• Rigor and methodical approach.
• Result-oriented with strong customer service skills.

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