Account Manager

Deliverect; Dubai; Hybrid; AED 120,000 - 200,000; Full time

Job summary

Join a dynamic SaaS unicorn as an Account Manager in Dubai. You'll drive growth by forging strong relationships with mid-market clients, ensuring their satisfaction and maximizing their utilization of our platform. In this hybrid role, your expertise will be crucial in shaping the future of commerce as part of a dedicated growth team.

Benefits

Learning budget

Performance-driven freedom

Inclusive policies

Qualifications

• Proven track record in sales/account management.
• Fluency in English and Arabic, exceptional communication.
• Experience with B2B SaaS and mid-market clients.

Responsibilities

• Nurture relationships with mid-market accounts.
• Achieve revenue targets through strategic sales.
• Implement account plans aligned with customer objectives.

Skills

Communication

Negotiation

Relationship Management

Problem Solving

Education

Bachelor's degree in relevant field

Tools

CRM software

Job description

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.

Department Focus:

The Growth team at Deliverect is a dedicated group of proactive and experienced professionals focused on empowering customers to achieve significant growth. By serving as strategic partners, we deeply understand our customers' evolving business needs to offer tailored support and guidance that maximizes the Deliverect platform's potential. We foster strong, long-term relationships, collaborating closely to identify unique opportunities and co-create innovative strategies for their continued success in a dynamic market.

Your Impact:

As an Account Manager at Deliverect, you will be instrumental in fostering strong, lasting relationships with our mid-market customers, driving their continued success and maximizing their utilization of the Deliverect platform. Your expertise in identifying growth opportunities and ensuring exceptional customer satisfaction will directly contribute to regional revenue expansion and strengthen Deliverect's position as a vital partner in the evolving commerce landscape.

This is a full-time, hybrid role with 4 days in our [Riyadh or Dubai] office and 1 day from the comfort of your home.

What you will do:

• Build and nurture strong, long-term relationships with key decision-makers within assigned mid-market accounts, by serving as a strategic partner to deeply understand their evolving business needs. (Approx. 40% of time)
• Achieve and exceed revenue targets by identifying opportunities to cross-sell and up-sell additional products and services. (Approx. 40% of time)
• Develop and execute comprehensive account plans aligned with customer business objectives and Deliverect's growth goals. (Approx. 25% of time)
• Identify strategic growth opportunities within assigned accounts. Ensuring high levels of customer satisfaction through proactive account management and regular check-ins. (Approx. 20% of time)
• Implement strategies to retain existing business, mitigating risks and ensuring client longevity by effectively resolving problems and addressing customer concerns. (Approx. 20% of time)
• Collaborate effectively with sales, marketing, product, and customer success teams to deliver exceptional customer experiences.
• Ensure seamless integration and support for clients. (Approx. 15% of time)
• Stay informed about industry trends and competitor activities within the mid-market segment to inform account strategies. (Approx. 15% of time)

What you will Bring:

• Proven track record of success in a sales or account management role within the B2B SaaS industry, specifically with mid-market clients.
• Exceptional written and verbal communication skills in English and Arabic, with a high degree of empathy and the ability to engage clearly and persuasively with both technical and non-technical stakeholders.
• Strong understanding of the technology landscape, industry trends, and the specific needs of mid-market businesses.
• Proven ability to build and maintain strong, lasting relationships with clients, fostering trust and collaboration.
• Strong negotiation and problem-solving skills, with a solutions-driven mindset and the ability to proactively anticipate and address client needs.
• Self-motivated and results-oriented, with a demonstrated ability to thrive in a fast-paced, competitive environment and take ownership of critical projects.
• Proficiency in CRM software (e.g., Hubspot) and sales enablement tools.
• Demonstrated ability to work independently while also contributing effectively as part of a collaborative team, committed to achieving common organizational goals.

Join Deliverect: Where You Shape Tomorrow's Success At Deliverect, we're not just seeking team members; we're on the lookout for dynamic individuals who thrive in a fast-paced SaaS environment. We are fueled by perceptive, ambitious, and determined professionals who embrace challenges and turn them into opportunities for innovation. What We Bring to the Table: Unicorn Status: Join a fast-growing SaaS unicorn at the forefront of the order management industry. Learning Opportunities: We invest in your growth with a dedicated learning budget and clear learning pathways. Inclusive Policies: Our paternity/maternity policies, enhanced vacation entitlement, and working arrangements reflect our commitment to your success. Diverse Team: Become part of an international team that values diversity, fostering a culture of transparency and visibility. A Peek into Life at Deliverect: Performance-Driven Freedom: Your contributions speak louder than the clock. Achieve flexibility by focusing on what matters—delivering impactful results. Your autonomy in choosing how you achieve success is recognised and celebrated. Innovation Hub: Immerse yourself in a culture of constant innovation, where weekly releases and new features keep our products at the forefront. Big Challenges, Bigger Solutions: Be part of a mission to solve some of the global tech industry's most significant challenges. Equal Opportunities at Deliverect: We're committed to creating an inclusive and diverse workplace. We actively encourage applications from underrepresented individuals, fostering a workplace where everyone is treated with respect and provided equal opportunities to thrive. Rights to Work: While we welcome diverse backgrounds, it's crucial to note that applicants must have the legal right to work in the country of the role. Though we value contributions from various backgrounds, we currently can't offer financial support for relocation or travel assistance. Supporting Your Journey: If you need assistance or support during our recruitment process or require accommodations due to a disability, reach out to us at [e-mail]. Join Deliverect, a workplace where culture meets career advancement.

Join Deliverect: Where You Shape Tomorrow's Success

At Deliverect, we're not just seeking team members; we're on the lookout for dynamic individuals who thrive in a fast-paced SaaS environment. We are fueled by perceptive, ambitious, and determined professionals who embrace challenges and turn them into opportunities for innovation.

What We Bring to the Table:

Unicorn Status: Join a fast-growing SaaS unicorn at the forefront of the order management industry.

Learning Opportunities: We invest in your growth with a dedicated learning budget and clear learning pathways.

Inclusive Policies: Our paternity/maternity policies, enhanced vacation entitlement, and working arrangements reflect our commitment to your success.

Diverse Team: Become part of an international team that values diversity, fostering a culture of transparency and visibility.

A Peek into Life at Deliverect:

Performance-Driven Freedom: Your contributions speak louder than the clock. Achieve flexibility by focusing on what matters—delivering impactful results. Your autonomy in choosing how you achieve success is recognised and celebrated.

Innovation Hub: Immerse yourself in a culture of constant innovation, where weekly releases and new features keep our products at the forefront.

Big Challenges, Bigger Solutions: Be part of a mission to solve some of the global tech industry's most significant challenges.

Equal Opportunities at Deliverect:

We're committed to creating an inclusive and diverse workplace. We actively encourage applications from underrepresented individuals, fostering a workplace where everyone is treated with respect and provided equal opportunities to thrive.

Rights to Work:

While we welcome diverse backgrounds, it's crucial to note that applicants must have the legal right to work in the country of the role. Though we value contributions from various backgrounds, we currently can't offer financial support for relocation or travel assistance.

Supporting Your Journey:

If you need assistance or support during our recruitment process or require accommodations due to a disability, reach out to us at [e-mail]. Join Deliverect, a workplace where culture meets career advancement.

Join Our Innovative Journey:

At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.

What You'll Gain by Joining Us:

Invest in Your Growth-We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.

Solve Meaningful Challenges-Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.

Drive Innovation- Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions.

Collaborate with a Global Team-Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.

Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.

Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are.

Our Commitment to Inclusion:

We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.

Important Information:

1. Fluency in English is required, with strong written and verbal communication skills being essential.

2. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.

3. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process.

If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at [e-mail].

Ready to shape the future of commerce with us? Explore our opportunities and apply today!