Account Manager

LNKD; Dubai; On-site; USD 60,000 - 90,000; Full time

Job summary

A leading company in the digital sector is seeking a dynamic Account Manager to enhance their Value-Added Services (VAS) partnerships. The successful candidate will leverage their expertise to manage key accounts, coordinate product delivery, and ensure service quality while fostering strong relationships with internal teams and external partners.

Qualifications

• 4-6 years of experience in account/product management.
• Exposure to VAS or digital/mobile content services.
• Proven experience with telecom operators or aggregators.

Responsibilities

• Manage relationships with VAS and content partners.
• Coordinate product onboarding and service configuration.
• Track and report on performance KPIs.

Skills

Interpersonal skills

Negotiation skills

Data interpretation

Organizational skills

Multitasking

Education

Bachelor’s degree in Business

Project Management certification

Tools

MS Office

Reporting tools

Job description

2. JOB PURPOSE:

We are seeking a dynamic and detail-oriented Account Manager to join the Product Department with a focus on Value-Added Services (VAS). The ideal candidate will have a strong understanding of digital products and mobile services and will be responsible for managing VAS partnerships, coordinating product delivery, and ensuring performance metrics are achieved.

This role requires both commercial acumen and operational rigor, as it involves managing key accounts, product launches, content provider relationships, and cross-functional coordination with technical, legal, and finance teams.

3. KEY ACCOUNTABILITIES:

Description

• Manage and grow relationships with VAS and digital content partners, ensuring ongoing service quality and revenue growth.
• Coordinate product onboarding, service configuration, and operational readiness across internal stakeholders.
• Track and report on performance KPIs (e.g., activations, ARPU, opt-in rates, engagement).
• Monitor and resolve operational or commercial issues affecting partner performance.
• Support new VAS launches by managing timelines, compliance requirements, and service testing.
• Collaborate with legal and finance to ensure partner agreements and revenue models are aligned.
• Propose product or pricing optimizations based on performance data and user feedback.
• Act as the main liaison between the company and its VAS partners for both day-to-day operations and strategic reviews.
• Ensure all services meet regulatory and internal compliance standards.
• Stay updated on VAS trends, content innovation, and competitive benchmarks.

4. COMMUNICATIONS & WORKING RELATIONSHIPS:

• Reports to the CBO.
• Works closely with Product Managers, Legal, Finance, Technical Support, and Compliance teams.
• Maintains strong professional relationships with VAS partners, content providers, aggregators, and operators.
• Coordinates with marketing and data analytics teams for performance insights and campaign alignment.

5. QUALIFICATIONS, EXPERIENCE & SKILLS:

Minimum Qualifications:

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Project Management certification is an added advantage.

Minimum Experience:

• 4–6 years of experience in account or product management, with specific exposure to VAS or digital/mobile content services.
• Proven experience working with telecom operators or aggregators is preferred.

Knowledge and Skill Requirements:

• Strong interpersonal and negotiation skills.
• Knowledge of subscription-based content services and VAS KPIs.
• Ability to interpret data and generate actionable insights.
• Proficiency in MS Office and reporting tools; familiarity with CMS platforms is a plus.
• Strong organizational and multitasking abilities with attention to detail.
• Ability to manage external relationships with diplomacy and commercial focus.