Account Executive – Temporary Contract

CAE; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading training solutions provider in Dubai is seeking a dedicated professional to coordinate client training events, manage client retention, and deliver exceptional customer service. The ideal candidate will possess strong organizational skills and the ability to foster positive relationships with clients. This role offers comprehensive support, including health insurance and visa sponsorship.

Benefits

Health insurance

Work visa sponsorship

Qualifications

• Experience in client training coordination is essential.
• Strong organizational skills for managing events and schedules.
• Proven ability to foster client relationships and provide exceptional service.

Responsibilities

• Coordinate global training events by assessing qualifications.
• Assist in pricing agreements and update relevant information.
• Provide exceptional customer service during training events.

Skills

Client relationship management

Communication

Customer service

Organizational skills

Job description

About This Role

Behind every success is a team of dedicated experts driving us forward. Our enterprise functions don’t just support; they lead, playing a critical role in shaping the company’s path forward and ensuring both clients and employees are ready for the moments that matter.

The role we are offering you :

• Coordinate client training events globally by accurately assessing course prerequisites against client qualifications, ensuring course availability, and clearly communicating client expectations to the training department.
• Manage client and company retention within the designated territory to optimise revenue.
• Assist the Regional Sales Manager with pricing agreements, update pricing on relevant portals, and confirm the availability of valid contracts prior to course bookings.
• Ensure the timely collection of payments for customers on a cash-on-delivery basis.
• Promote a collaborative and positive team environment to guarantee client satisfaction by providing support to team members as needed.
• Organise visas, Marhaba services, tickets, and hotel accommodations for clients as specified in the contract.
• Respond to client inquiries promptly and professionally.
• Ensure accurate client data is updated in the internal systems.
• Schedule recurring training events and follow up to ensure their completion.
• Promote additional training courses that enhance the overall client training experience.
• Oversee client training events until completion and deliver exceptional customer service.
• Convey payment terms to clients and aid in the collection of payments, including assisting with client check-ins.
• Proactively ensure the fulfilment of the company's sales strategy and objectives, maintaining motivation and a strong focus on key targets while striving to exceed those goals on a weekly, monthly, and quarterly basis.
• Engage in prospecting for new clients as necessary.
• Surpass client expectations through outstanding service, effective communication, and diligent account follow-up.
• Build and sustain proactive, positive relationships with clients within a designated territory through direct personal interactions.
• Coordinate training commitments with the Training Services Department to deliver tailored training solutions for clients.
• Monitor training events to ensure successful execution and provide customer service as needed, fostering a collaborative and positive team environment to guarantee client satisfaction.

Location

Location :

This position is based on-site at our training centre in , with occasional business travel to other training centres across the UAE.

Benefits

• CAE provides comprehensive support for this role, including health insurance coverage and sponsorship for a work visa.

About us

When you join CAE, you become part of a proud and rich legacy spanning over seven decades of excellence.

Together, we drive innovation in simulation-based training and operational support, elevating safety, efficiency, and readiness worldwide. Here, you'll collaborate with a diverse, purpose-driven team, committed to making the world safer and more sustainable.

If you’re ready to build a meaningful career with an industry leader, CAE is where you belong.

To learn more: LI-JK1

Position Type

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer