Account Executive

Horizontal Digital; Dubai; On-site; AED 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a strategic digital thinker to drive sales and foster client relationships. This role involves identifying opportunities, developing sales strategies, and collaborating with cross-functional teams to achieve revenue targets. The ideal candidate will possess strong communication skills and a proven track record in customer service, with a focus on digital transformation. If you thrive in a dynamic environment and are passionate about delivering exceptional service, this is the perfect opportunity for you to make an impact in a rapidly evolving industry.

Qualifications

• 5-7 years of experience in sales or customer service.
• Strong communication and negotiation skills.

Responsibilities

• Identify and qualify sales opportunities by understanding customer needs.
• Develop and maintain relationships with customers.

Skills

Sales Strategy Development

Customer Relationship Management (CRM)

Communication Skills

Negotiation Skills

Time Management

Interpersonal Skills

Education

Bachelor's Degree

Tools

CRM Software

Sales Automation Tools

Job description

We are looking for a strategic digital and commercial thinker, with a consultative and relationship based approach. Someone who can partner with our prospective clients to understand their brief, and the convince them that Horizontal should be their digital transformation partner

What you’ll do :

• Identify and qualify sales opportunities by understanding customer needs and pain points
• Define high-level strategies & roadmaps for clients
• Develop and maintain relationships with customers, providing exceptional customer service and support
• Stay up-to-date with industry trends, products, and competitors to inform sales strategies and product development
• Attend industry events and trade shows to promote the company and generate leads
• Lead in production in sales decks, RFPs, and proposals preparation
• Collaborate with different business functions at Horizontal such as CXD team, Tech Team, Strategy, Marketing and our global teams
• Develop and maintain relationships with key technology partners such as Sitecore and Salesforce
• Support in developing new and future technology relationships
• Develop sales strategies and achieve annual revenue & margin targets
• Maintain accurate and up-to-date records of all sales activity and customer interactions in the CRM system
• Act as the lead 'narrator' in sales pitches
• Co-ordinate and lead pitch teams for proposals & RFP submissions
• Create and execute ABM plans

Who you are :

• A CRM and digital experience expert, who can understand and support a program with complex business, user experience, and technical challenges, and have a proven track record supporting client and internal teams in achieving digital solutions.
• Flexible with the ability to handle multiple demands, shifting priorities, and rapid change. You exude confidence, persistence, and the ability to stay calm despite multiple projects and goals.
• Ambiguity through the lens of opportunity, rather than of concern.
• A storyteller turning that ambiguity into clarity as it pertains to digital transformation
• Recognized as trusted, empathetic, and accountable in relationships with clients, colleagues, partners, and other industry professionals.

What you bring :

• Proven experience in sales or customer service (5-7 years)
• Strong communication, negotiation, and interpersonal skills
• Ability to work independently and as part of a team
• Excellent time management and organizational skills
• Familiarity with CRM software and sales automation tools
• A positive, can-do attitude and willingness to learn
• Ideally have experience in consulting and selling to Middle East customers
• Fluent in English. Fluency in Arabic is a plus

The above description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.