Account Director Nintex

Vacancies; Dubai; Remote; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a dynamic Account Director to lead revenue growth and market penetration across strategic accounts. This role is pivotal in understanding customer objectives and aligning software solutions to meet their needs. The ideal candidate will possess over a decade of experience in strategic account management within the SaaS sector, showcasing exceptional communication and negotiation skills. Join a vibrant team that values collaboration and innovation, where you can make a significant impact on customer success and drive business results in a fast-paced environment.

Benefits

Global Gratitude and Recharge Days

Mindfulness and counseling resources

Invention / patenting assistance

Meaningful recognition

Community impact opportunities

Learning and growth tools

Qualifications

• 10+ years of experience in strategic account management in the SaaS industry.
• Strong understanding of customer relationships and engagement.

Responsibilities

• Drive revenue growth and market penetration across strategic customer accounts.
• Develop and implement account plans to maximize customer satisfaction.

Skills

Strategic Account Management

Sales Prospecting

Customer Relationship Management

Negotiation Skills

Presentation Skills

Problem-Solving

Analytical Thinking

Education

Bachelor’s degree in Sales, Marketing or Business

Tools

Salesforce

Job description

About Nintex : At Nintex, we are transforming the way people work, everywhere.

Nintex is the global standard for process intelligence and automation. Today more than 10,000 public and private sector organizations across 90 countries turn to the Nintex Process Platform to accelerate progress on their digital transformation journeys by quickly and easily managing, automating and optimizing business processes. We improve their lives through the technology we build.

For the Nintex sales organization, the success of our customers and partners is at the center of everything we do. Our team is dynamic, fun, vibrant, motivated, ambitious and we’re driven to crush our numbers while having fun. We’re looking for experienced sellers that are driven to succeed and align well to our corporate values and culture.

We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast-paced and we value our people’s curiosity, ideas and enthusiasm. We deliver on our commitments, we don’t wait to implement ideas or fix issues, and we treat each other with respect and consideration.

About the role :

As an Account Director you will be responsible for driving revenue growth and market penetration of the Nintex portfolio across the most strategic and complex customer accounts. You will own Strategic Segment opportunities end-to-end and are responsible for coordinating resources and managing effective sales campaigns to land the most valuable, high-value customers Nintex serves.

Your primary goal will be to understand customers’ strategic objectives, align our software solutions with their needs, and ensure the delivery of exceptional service. This role requires a deep understanding of our software products, the ability to develop and maintain long-term relationships with customers. You will serve as the primary point of contact, ensuring customer satisfaction. Your strategic insights and exceptional communication skills will be instrumental in driving business success.

Your contribution will be :

Sales Prospecting and Lead Generation :

• Identify new business opportunities and markets, thinking big to drive revenue growth, developing and executing comprehensive sales strategies that align with company objectives.
• Build and execute on territory plans to drive seamless execution of new logo pursuits.
• Convert leads into opportunities, and subsequently into customers, by utilizing the Nintex sales process and the sales support resources.
• Prospect into Strategic companies and close opportunities by effectively and efficiently utilizing all the Nintex resources at their disposal, while also negotiating favorable pricing and terms.
• Work closely with Solutions Engineer during the sales process to provide technical insight and tailored solutions for strategic customers.
• Gain a deep understanding of customers’ internal business operations and the priorities / personas that drive purchasing decisions to connect Nintex’s solutions to organizational needs.
• Identify and leverage compelling new business entryways to facilitate targeted outreach (events, marketing, conferences, groups).

Account Planning, Management, and Strategy :

• Develop and leverage relationships within departments at Strategic Accounts to source high-quality opportunities and build diverse relationships within existing customers.
• Develop and implement account plans that outline objectives, strategies, and action steps to maximize customer satisfaction and revenue growth.
• Detailed account planning and strategy work for every account supported by quarterly business reviews (QBRs).
• Cultivate and nurture relationships with existing customers who can benefit from future solutions on the Nintex product roadmap and identify cross-sell and upsell opportunities.
• Understand customers’ business goals and challenges and align our software solutions to address them effectively.
• Uncover buyer goals and pain points that can be addressed through Nintex offerings and identify a robust set of business drivers that will help build long-term relationships with the customer.
• Negotiate and manage contract renewals and extensions.

Sales Presentations and Demonstrations :

• Utilize strong product knowledge and technical acumen to conduct effective, high-level demos before bringing in Solution Engineers, connecting prospects’ business objectives to specific Nintex solutions.
• Draw on value messaging to conduct product demonstrations and presentations to showcase our software, emphasizing their value and benefits.

Reporting and Forecasting :

• Maintain accurate account records, activities, pipeline funnel and sales forecasts in Salesforce.
• Provide regular reports on account health, performance, and opportunities to senior management.

Customer Success :

• Ensure successful implementation and adoption of our solutions.
• Optimize usage of Nintex products and deployment.
• Monitor customer satisfaction and address any issues promptly to maintain high retention rates.
• Act as the voice of the customer, conveying their needs, feedback, and priorities to internal teams, ensuring their needs and concerns are addressed promptly to enhance products and services.

Market and Industry Knowledge :

• Stay informed about industry trends, competitor offerings, and emerging technologies, providing strategic insights and recommendations to enable customers to stay ahead in their respective markets.

To be successful, we think you need :

• Bachelor’s degree in Sales, Marketing or Business or a related field is preferred.
• Proven experience in strategic account management in the SaaS industry (10+ years).
• Track record of success in specifically the Qatari market.
• In-depth knowledge of SaaS solutions and their applications.
• Strong understanding of the industry / market and its challenges.
• Excellent with customer relationships and engagement.
• Proficient in value messaging and objection handling.
• Results-oriented with a track record of meeting or exceeding sales targets.
• Excellent communication, negotiation, and presentation skills.
• Problem-solving abilities and a customer-centric mindset.
• Strong analytical and strategic thinking abilities.
• Excellent interpersonal skills; a high level of trust and integrity, great influencer, respected by partners and customers.
• Strong attention to detail.
• Familiarity with CRM software and account management tools.

What’s in it for you?

Nintex employees have the freedom to work how they work best. We are virtual-first across our global workforce. Our people work in the way that best suits them and their teams – whether at home, in an office, or another place that sparks creativity, focus and collaboration. Our work environment is such that our people can successfully deliver their work while adequately supporting their lifestyle and preferences.

While our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including :

• Global Gratitude and Recharge Days.
• Mindfulness and counseling resources.
• Invention / patenting assistance.
• Meaningful recognition.
• Community impact opportunities.
• Multiple tools through which to learn and grow, and an incredible global community.

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