Account Director

Broadcom Inc.; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

Broadcom Inc. is seeking an experienced Sales professional with strong account management skills to enhance the customer experience. The role demands a strategic approach to upselling and customer success, requiring significant experience in sales along with relevant educational qualifications. If you're a proactive communicator capable of fostering key relationships and driving business priorities, this opportunity in Dubai awaits.

Qualifications

• 12+ years of related experience with a Bachelor's degree.
• 8+ years of related experience with a Master's degree.
• 6+ years of related experience with a PhD.

Responsibilities

• Manage and optimize customer experience and relationships.
• Drive account management to generate results and strategies.
• Use solutions-oriented selling to minimize churn and maximize renewals.

Skills

Customer Focus

Effective Selling

Account Management

Knowledge of Software Solutions

Customer Success

Communication

Economic Drivers Understanding

Language Skills

Education

Bachelor's degree

Master's degree

PhD

Job description

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Job Description :

This position must be perceived by the customer as both customer-centric and solutions-oriented. The overall responsibility is to deliver positive, quantifiable results for our customers by demonstrating :

• Customer Focus : Manage and optimize the overall customer experience. Leverage your network, knowledge of business processes, and sales expertise to create and nurture customer relationships and influence key decision makers.
• Effective Selling : Collaborate with regional partners to utilize a solutions-oriented, systematic approach to upselling. Use sales best practices and Broadcom's sales methodology. Minimize churn in assigned accounts and work with partner resources to drive adoption and expansion.
• Account Management : Effectively manage accounts to generate short-term results while maintaining a long-term perspective to maximize account viability. Develop and execute company strategies for aligned accounts and provide accurate sales forecasts and reports.
• Knowledge and Application of Software Solutions : Understand specific products, identify solutions that meet customer needs, and position these solutions appropriately.
• Customer Success : Maximize renewals to protect the customer base. Proactively contact accounts to ensure product adoption and customer satisfaction.
• Offers Unique Perspectives : Align solutions with customer priorities, reframing their view of their business.
• Drives Two-Way Communication : Engage customers by linking their business priorities to our value proposition. Build strong relationships with influencers and decision makers.
• Incorporates Economic Drivers : Understand customer business, macro- and microeconomic trends, and industry trends to identify new opportunities and close deals.
• Establishes Value Before ROI : Qualify and quantify the impact of maintaining the status quo or pursuing competitors' solutions. Uncover key issues and provide actionable recommendations.
• Drives Momentum : Proactively advance the purchase decision without rushing the customer.
• Language Skills : Speak the native language of the assigned territory.

Experience

• Bachelor's degree with 12+ years of related experience; post-graduate coursework may be desirable.
• Master's degree with 8+ years of related experience.
• PhD with 6+ years of related experience.

Broadcom is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, medical condition, pregnancy, protected veteran status, or other characteristics protected by law. We also consider applicants with arrest and conviction records, consistent with local law.

If you are outside the USA, please provide a home address for future correspondence.

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