Account Director

The Hanging House; Dubai; On-site; AED 300,000 - 400,000; Full time

Job summary

A prominent event services company in Dubai is seeking an experienced Account Director to manage high-profile events and lead a team. This role requires strategic thinking, excellent leadership, and the ability to foster client relationships. The ideal candidate will have a strong background in event management with at least 10 years of experience, including 5 years in a leadership position. This full-time position promises a dynamic work environment focused on delivering exceptional service and satisfaction.

Qualifications

• Minimum of 10 years of experience in event management, with at least 5 years in a leadership role.
• Proven track record of managing large-scale events and high-profile clients.
• Strong analytical skills to identify issues and develop solutions.

Responsibilities

• Act as the primary point of contact for key clients, building strong relationships.
• Oversee the entire event lifecycle from concept to execution.
• Lead and mentor a team of account managers and coordinators.

Skills

Client Relationship Management

Leadership

Communication

Negotiation

Budget Management

Education

Bachelor’s degree in marketing, Business Administration, Event Management, or related field

Master’s degree

Tools

Event management software

Microsoft Office Suite

Job description

Join to apply for the Account Director role at The Hanging House.

The Account Director will be responsible for overseeing the planning, execution, and delivery of high-profile events. This role requires a strategic thinker with excellent leadership skills, capable of managing client relationships, ensuring client satisfaction, and driving business growth. The Account Director will lead a team of account managers and coordinators, ensuring seamless execution of events and projects.

Beyond qualifications and experience, you are expected to demonstrate a mindset that drives great work. These expectations reflect how you collaborate, create, and deliver impact every day.

• Be curious about everything: From spatial design to storytelling to why cereal tastes better at night, curiosity is fuel. Ask questions, connect dots, stay endlessly interested.
• Challenge the obvious: If something feels too easy, too expected—it probably is. Flip it, stretch it, break it. The magic tends to live just beyond the safe zone.
• Test, learn, evolve: We experiment. We make mistakes. We figure it out. What matters is momentum, intention, and the willingness to refine and improve.
• Create with emotion: Our work should move people. Whether it’s joy, wonder, or a pause for reflection—make them feel something. If it lands flat, we’re not done yet.
• Care about the details, but keep the story in focus: Yes, every prop, comma, pixel, and cable matters—but only when it’s in service of a bigger idea that’s worth telling.

Key Responsibilities

Client Relationship Management

• Act as the primary point of contact for key clients, building and maintaining strong, long-term relationships.
• Understand client needs and objectives and effectively communicate to internal teams.
• Present proposals and pitch new business to potential clients.

Account Management

• Oversee the entire event lifecycle from concept to execution, ensuring events are delivered on time, within budget, and to the highest quality standards.
• Develop detailed event plans, including timelines, budgets, and resource allocation.
• Coordinate with internal teams (creative, production, logistics) and external vendors to ensure all event elements are seamlessly integrated.
• Develop long-term strategies for all accounts to ensure best practices are followed and continuously improved.
• Prepare quarterly trend reports to keep stakeholders informed of industry developments and competitive positioning.
• Lead and mentor a team of account managers and coordinators, providing guidance and support to ensure professional growth and high performance.
• Delegate tasks effectively and manage team workload to ensure efficient use of resources.
• Conduct regular team meetings to review project status, address challenges, and celebrate successes.
• Collaborate with HR to hire new team members and notify HR of new vacancies.
• Suggest learning and development initiatives for the team and for personal growth.
• Conduct timely performance review sessions.
• Handle team administration responsibilities such as approving work-from-home requests, annual leave, sick leave, and compensation leave.
• Monitor financial performance of accounts, providing regular reports to senior management.
• Develop and manage team budgets, ensuring efficient use of allocated resources.
• Negotiate contracts with clients and vendors to secure favorable terms.

Strategic Growth and Client Relations

• Upsell agency and pursue new business opportunities to expand the client portfolio.
• Stay informed about industry trends and the competitive landscape to identify growth areas.
• Develop and implement strategies to enhance client satisfaction and retention.
• Collaborate with the Business Development Team and other teams to achieve annual revenue targets.
• Establish strategic partnerships with other organizations to foster collaborations and identify opportunities for growth.
• Create strategies to penetrate new markets and support senior management by providing strategic insights for global expansion initiatives.

Additional Responsibilities

• Perform other tasks or responsibilities as assigned by the Account Director to support the growth and success of the department.

Job Specification

• Bachelor’s degree in marketing, Business Administration, Event Management, or related field. Master’s degree is a plus.
• Minimum of 10 years of experience in event management, with at least 5 years in a leadership role.
• Proven track record of managing large-scale events and high-profile clients.
• Strong leadership and team management skills.
• Excellent communication, negotiation, and presentation skills.
• Ability to work under pressure and manage multiple projects simultaneously.
• Proficiency in event management software and Microsoft Office Suite.
• Ability to develop and implement effective event strategies aligned with client goals and company objectives.
• Strong commitment to understanding and meeting client needs, ensuring high levels of client satisfaction.
• Ability to inspire and lead a team, fostering a collaborative and high-performing work environment.
• Proficient in budget management and financial reporting, ensuring projects are delivered within budget.
• Strong analytical skills to identify issues, develop solutions, and make sound decisions.
• Adaptable to changing client needs and market conditions, demonstrating resilience and innovation.

Senior level

Director

Employment type

Full-time

Job function

Sales and Business Development

Industries

Events Services