Accommodation Attendant

Ennismore; Abu Dhabi; Sur place; AED 39 000 - 58 000; Plein temps

Résumé du poste

Rixos Premium Saadiyat Island in Abu Dhabi seeks an Accommodation Attendant to ensure smooth daily operation of staff housing, assist with room allocation, check-in/out, and coordinate maintenance with engineering and housekeeping. You will uphold safety, cleanliness, and hospitality standards while supporting employees with accommodation needs.

The role requires good English, strong communication, and the ability to work independently across departments in a luxury resort environment on

Qualifications

• Experience in hotel accommodation or facility operations preferred.
• Experience in a hotel environment is an advantage.
• Good communication and interpersonal skills.
• Basic computer and reporting skills are an advantage.
• Good command of English; additional languages beneficial.
• Ability to work independently and coordinate effectively with different departments.

Responsabilités

• Assist in coordinating employee accommodation arrangements, including room allocation and preparation for new joiners.
• Ensure accommodation rooms and facilities are ready prior to employee check-in.
• Support employee check-in and check-out procedures.
• Monitor room occupancy and report any discrepancies to the HR Department.
• Ensure accommodation facilities are properly maintained and organized.
• Conduct regular inspections of staff accommodation rooms and common areas.
• Monitor the overall condition, presentation, hygiene, and functionality of accommodation facilities.
• Ensure that employees comply with staff accommodation rules and regulations.
• Identify and report maintenance requirements, damages, and facility-related concerns.
• Follow up with the relevant departments to ensure timely resolution of reported issues.
• Act as a point of contact for employees regarding accommodation-related requests and concerns.
• Provide professional assistance to employees and ensure their concerns are communicated to the relevant HR personnel.
• Maintain a positive and respectful relationship with all residents.
• Assist in resolving minor accommodation-related issues in accordance with hotel policies.
• Respect employee privacy and maintain confidentiality at all times.
• Coordinate with the Engineering and Housekeeping Departments regarding maintenance and housekeeping requirements.
• Ensure common areas, kitchens, bathrooms, and shared facilities are maintained in proper condition.
• Monitor the availability of essential accommodation supplies and report shortages.
• Ensure that any damages, safety hazards, or operational issues are reported promptly.
• Ensure staff accommodation complies with hotel health, safety, hygiene, and security standards.
• Conduct routine checks to identify potential safety hazards.
• Ensure proper waste management and general upkeep of accommodation facilities.
• Report incidents, complaints, or breaches of accommodation policies to the HR Department.
• Support the implementation of hotel accommodation policies and procedures.

Connaissances

Communication skills

Interpersonal skills

English proficiency

Independent work

Coordination across departments

Computer literacy

Description du poste

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com

Do what you love, care for the world, dare to challenge the status quo!

#BELIMITLESS

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

What’s in it for you

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Job Description

To ensure the smooth daily operation and upkeep of hotel staff accommodation, providing a safe, comfortable, and well-maintained living environment for all employees. The Accommodation Attendant is responsible for supporting accommodation arrangements, conducting regular inspections, assisting employees with accommodation-related matters, and ensuring compliance with the hotel's accommodation standards, policies, and procedures.

• Assist in coordinating employee accommodation arrangements, including room allocation and preparation for new joiners.
• Ensure accommodation rooms and facilities are ready prior to employee check-in.
• Support employee check-in and check-out procedures.
• Monitor room occupancy and report any discrepancies to the HR Department.
• Ensure accommodation facilities are properly maintained and organized.

2. Accommodation Standards and Inspections

• Conduct regular inspections of staff accommodation rooms and common areas.
• Monitor the overall condition, presentation, hygiene, and functionality of accommodation facilities.
• Ensure that employees comply with staff accommodation rules and regulations.
• Identify and report maintenance requirements, damages, and facility-related concerns.
• Follow up with the relevant departments to ensure timely resolution of reported issues.

3. Employee Relations and Support

• Act as a point of contact for employees regarding accommodation-related requests and concerns.
• Provide professional assistance to employees and ensure their concerns are communicated to the relevant HR personnel.
• Maintain a positive and respectful relationship with all residents.
• Assist in resolving minor accommodation-related issues in accordance with hotel policies.
• Respect employee privacy and maintain confidentiality at all times.

4. Facility Maintenance and Housekeeping Coordination

• Coordinate with the Engineering and Housekeeping Departments regarding maintenance and housekeeping requirements.
• Ensure common areas, kitchens, bathrooms, and shared facilities are maintained in proper condition.
• Monitor the availability of essential accommodation supplies and report shortages.
• Ensure that any damages, safety hazards, or operational issues are reported promptly.

5. Health, Safety and Compliance

• Ensure staff accommodation complies with hotel health, safety, hygiene, and security standards.
• Conduct routine checks to identify potential safety hazards.
• Ensure proper waste management and general upkeep of accommodation facilities.
• Report incidents, complaints, or breaches of accommodation policies to the HR Department.
• Support the implementation of hotel accommodation policies and procedures.

Qualifications

• Previous experience in hotel accommodation, housekeeping, or facility operations is preferred.
• Previous experience in a hotel environment is an advantage.
• Good communication and interpersonal skills.
• Basic computer and reporting skills are an advantage.
• Good command of English; additional languages are beneficial.
• Ability to work independently and coordinate effectively with different departments.

Additional Information

Your team and working environment

• Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.

Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island, every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding