Accommodation Assistant

مناطق رأس الخيمة الاقتصادية (راكز); Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A local economic zone authority in Ras al-Khaimah seeks an Accommodation Assistant to manage staff accommodations effectively. You will ensure maintenance, safety, and compliance with health standards, while also coordinating tenant services and handling emergencies. A diploma or a bachelor's degree and two years of relevant experience are required, along with excellent communication skills in English and preferably Arabic. This role promises a dynamic work environment with opportunities for professional growth.

Qualifications

• About 2 years of experience in a similar role.
• Ability to establish and maintain effective working relationships.
• Good PC and Microsoft Windows skills.

Responsibilities

• Oversee condition and safety of staff accommodations.
• Supervise housekeeping and maintenance vendors.
• Conduct regular inspections and document violations.
• Prepare structured reports on occupancy and service performance.

Skills

Fluent in English

Knowledge of other languages

Excellent communication skills

Proactive mind-set

Good practical knowledge of environmental services and safety

Education

Diploma or bachelor’s degree

Job description

JOB PURPOSE

The Accommodation Assistant ensures RAKEZ staff accommodations are efficiently managed, well-maintained, and compliant with health, safety, and operational standards. Key responsibilities include proactive facility monitoring, validating and addressing tenant complaints, preparing structured performance reports, and ensuring regulatory compliance. The role requires on-site presence, readiness to respond to emergencies, and a commitment to continuously enhancing accommodation services.

CORE RESPONSIBILITIES:

• Oversee the overall condition, cleanliness, and safety of staff accommodations and common areas, ensuring issues are reported and addressed promptly.
• Verify and coordinate genuine maintenance requests, track recurring technical issues, and support preventive and corrective maintenance planning with accurate records.
• Supervise housekeeping, pest control, catering, and drinking water vendors, ensuring compliance with health, safety, and hygiene standards.
• Conduct regular and surprise inspections of rooms, dining halls, and shared facilities, documenting violations and ensuring corrective actions are implemented.
• Monitor tenant behavior, record violations of camp rules, and report serious cases to the respective company for action.
• Ensure strict compliance with MOHRE and other government regulations, facilitating inspections and implementing corrective measures.
• Prepare structured reports on occupancy, maintenance, service performance, and contractor evaluations, providing recommendations for improvement.
• Conduct orientation sessions for new tenants on accommodation rules, distributing handbooks and promoting awareness of regulations.
• Organize and coordinate events such as sports tournaments, community activities, and official labor celebrations.
• Be available on-site to respond swiftly to emergencies and coordinate immediate actions.
• Manage multiple accommodation complexes simultaneously while ensuring consistent service standards.
• Recommend process and service delivery improvements to enhance tenant satisfaction, operational efficiency, and overall accommodation quality.

QUALIFICATIONS, EXPERIENCE, & SKILLS:

• Diploma or bachelor’s Degree from a recognized and reputed college or university or appropriate related professional experience.
• About 2 years of experience in similar or related corporations/organizations occupying similar role.
• Fluent in English and preferably Arabic. Knowledge of other languages such as Tamil, Urdu, Malayalam, etc. is required.
• Ability to establish and maintain an effective working relationship with employees/laborers.
• Good practical knowledge of environmental services and safety.
• Ability to prepare accurate records, correspondence and reports of work performed.
• Communicate clearly and concisely, both orally and in writing.
• Ability to handle pressure, cope with changes and work concurrently on multiple tasks.
• Good PC and Microsoft Windows skills.
• Excellent communication skills and a pronounced customer care approach.
• Proactive mind-set, developed sense of responsibility, ability to take ownership.
• Strong interpersonal skills and capability to work well within a team environment.