Academic Pathways & Student Success Coach

Uowdubai; Dubai; On-site; AED 120,000 - 180,000; Full time

Benefits offered by this job

Comprehensive medical insurance

Tuition discounts

25 working days' annual leave

Professional development opportunities

Job summary

A university support center in Dubai is seeking an Academic Support Officer to assist students with academic planning and resources. This role involves providing guidance on academic challenges and promoting student success through various programs. Applicants should have a Master's degree and previous experience in student support. Benefits include comprehensive medical insurance, tuition discounts, and 25 annual leave days.

Qualifications

• Previous student support or customer service experience within a university environment.
• Experience in tracking and reporting on student cases and service requests.
• Innovative and proactive mindset.

Responsibilities

• Support students in planning their academic journey using degree planners.
• Monitor student progression and support mentees in developing goals.
• Maintain accurate records for quality assurance and reporting.

Skills

Strong communication skills

Fluency in English

Attention to detail

Critical thinking

Problem-solving

Education

Master’s degree in a relevant field

Tools

ServiceNow

Microsoft Office

Moodle

Job description

A university support center in Dubai is seeking an Academic Support Officer to assist students with academic planning and resources. This role involves providing guidance on academic challenges and promoting student success through various programs. Applicants should have a Master's degree and previous experience in student support. Benefits include comprehensive medical insurance, tuition discounts, and 25 annual leave days.