Abu Dhabi Customer Experience Agent - Frontline Support

Serco Group; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Serco Group is seeking a Customer Experience Agent to deliver world-class customer service at a busy public venue in Abu Dhabi. You will support operations teams and service partners to ensure seamless customer journeys and high service standards.

The role requires a high school diploma and English/Arabic fluency, with a preference for front-line customer service experience in retail, hospitality, or similar sectors. A dynamic, collaborative work environment awaits.

Qualifications

• Must hold high school diploma or general education degree or equivalent professional qualification.
• Ideally will have minimum 1 year of experience as front-line staff delivering customer service in Retail, F&B, hotel, hospitality or equivalent.
• Fluent in written and spoken English and Arabic.

Responsibilities

• Provide world class customer service to customers and assist Operations teams and service partners.
• Interact with customers face-to-face and provide information regarding products and services.
• Assist with wayfinding and deliver friendly, professional service.
• Coordinate with service partners to deliver the daily operating plan with timely and compliant processes.
• Support the Terminal Operations Team in daily tasks, reporting hazards and maintaining safety.

Skills

Customer service

English

Arabic

Conflict resolution

Communication

Education

High school diploma or GED

Tools

MS Office

Job description

Serco Group is seeking a Customer Experience Agent to deliver world-class customer service at a busy public venue in Abu Dhabi. You will support operations teams and service partners to ensure seamless customer journeys and high service standards.

The role requires a high school diploma and English/Arabic fluency, with a preference for front-line customer service experience in retail, hospitality, or similar sectors. A dynamic, collaborative work environment awaits.