Absher - Female Arabic Speaker

Royal Health Group; Abu Dhabi; On-site; AED 45,000 - 89,000; Full time

Job summary

Absher is seeking a Front Desk / Patient Services representative in Abu Dhabi to provide exceptional patient and visitor support across the healthcare facility. You will welcome arrivals, assist with navigation, registration, appointments, and general inquiries to ensure a positive patient experience.

You will coordinate with reception and clinical teams, support patients with special needs, manage waiting areas, and uphold confidentiality and infection prevention protocols.

Qualifications

• High School Diploma or equivalent.
• Previous experience in customer service, hospitality, healthcare support, or patient services is preferred.
• Basic computer skills and familiarity with healthcare environments are advantageous.

Responsibilities

• Welcome patients, visitors, and guests in a professional and courteous manner.
• Assist patients with wayfinding and escort them to clinics, departments, diagnostic areas, and other hospital locations as required.
• Support patients during registration, appointment scheduling, and check-in/check-out processes.
• Provide information regarding hospital services, facilities, visiting hours, and organizational policies.
• Assist elderly patients, people of determination, and patients requiring special support.
• Coordinate with reception, nursing, clinical, and administrative teams to facilitate smooth patient flow.
• Respond promptly to patient and visitor inquiries and resolve concerns within the scope of responsibility.
• Ensure wheelchairs and other patient-assistance equipment are available and maintained in designated areas.
• Monitor waiting areas and assist in maintaining a comfortable and welcoming environment.
• Support patient experience initiatives and service excellence programs.
• Report patient complaints, incidents, or service issues to the appropriate supervisor.
• Adhere to hospital policies, infection prevention protocols, and safety regulations.
• Maintain confidentiality of patient information at all times.
• Perform other duties assigned by the supervisor or management.

Skills

Customer service

Interpersonal skills

Professional appearance

Cultural sensitivity

Teamwork

English fluency

Arabic preferred

Education

High School Diploma or equivalent

Tools

Basic computer skills

Job description

Full-Time

Absher

Job Summary

The Absher is responsible for providing exceptional patient and visitor support services throughout the healthcare facility. The role serves as a welcoming ambassador for the organization, assisting patients, families, and visitors with navigation, appointments, registration processes, and general inquiries while ensuring a positive patient experience.

Key Responsibilities

• Welcome patients, visitors, and guests in a professional and courteous manner.
• Assist patients with wayfinding and escort them to clinics, departments, diagnostic areas, and other hospital locations as required.
• Support patients during registration, appointment scheduling, and check-in/check-out processes.
• Provide information regarding hospital services, facilities, visiting hours, and organizational policies.
• Assist elderly patients, people of determination, and patients requiring special support.
• Coordinate with reception, nursing, clinical, and administrative teams to facilitate smooth patient flow.
• Respond promptly to patient and visitor inquiries and resolve concerns within the scope of responsibility.
• Ensure wheelchairs and other patient-assistance equipment are available and maintained in designated areas.
• Monitor waiting areas and assist in maintaining a comfortable and welcoming environment.
• Support patient experience initiatives and service excellence programs.
• Report patient complaints, incidents, or service issues to the appropriate supervisor.
• Adhere to hospital policies, infection prevention protocols, and safety regulations.
• Maintain confidentiality of patient information at all times.
• Perform other duties assigned by the supervisor or management.

Qualifications

• High School Diploma or equivalent.
• Previous experience in customer service, hospitality, healthcare support, or patient services is preferred.
• Basic computer skills and familiarity with healthcare environments are advantageous.

Skills and Competencies

• Excellent customer service and interpersonal skills.
• Professional appearance and positive attitude.
• Ability to work effectively with patients from diverse cultural backgrounds.
• Compassionate, patient-focused, and service-oriented approach.
• Ability to remain calm and professional in busy healthcare environments.
• Teamwork and collaboration skills.
• Fluency in English; Arabic is preferred.

Working Conditions

• Hospital, clinic, rehabilitation center, or healthcare facility environment.
• May require shift work, weekends, public holidays, and extended working hours based on operational requirements.